Washington Water Damage & Cleaning ServicesWater Damage Restoration in Kent, WA

If you’re dreaming of an indoor waterfall straight from your attic — this is your company! Here’s how it all happened: I hired this company to do some work in my attic. During the process, their team managed to break a water pipe. The result? My entire attic got flooded. Then water poured down the walls, soaking my floors, walls, and even reached other condos downstairs. Perfect, right? They assured me everything would be fixed quickly: “Don’t worry, we’re professionals, everything will be fine.” This happened on a Friday. They opened the walls and installed their noisy drying equipment — my house turned into an airport, with the lovely bonus of a damp, musty smell everywhere. I had to leave and stay at a hotel for a few days. I warned the managers ahead of time, asked if they would reimburse the hotel costs. They said: “Yes, of course, our company will cover everything, sorry for the inconvenience.” In reality: I paid for three nights at a hotel out of pocket. When I returned, my house still smelled like a swamp, the walls were not fully dried, and the whole process dragged on. Once everything was finally dried out and they did their so-called “restoration” (I wouldn’t call it proper repairs), I reminded them about reimbursing my hotel expenses. That’s when the fun really started: Managers keep passing me around from one to another, promising that their boss will contact me. But guess what? No one calls. Today is July 1st, and I’m still chasing them for my money. Bottom line: unprofessional, avoiding responsibility, making empty promises. If you want this kind of “service” — good luck. As for me, they’ve earned this solid one-star rating.

My refrigerator leaked and ruined my laminate flooring. My insurance agent recommended Washington Water Damage and they came out immediately and started getting everything dried up. I had no idea the amount of damage this caused until they started pulling up the floors, it was really bad and it was determined by my insurance agent that I would need my entire floors throughout the house replaced as well as kitchen cabinets, drywall, etc....I was overwhelmed, but Scott said they not only do water remedy, they can do everything to get my house functioning again including packing out all of my furniture, belongings and my 125 gallon fish tank and storing them while the rebuild took place. They work like a well oiled machine, everything was packed up incredibly well, the work to fix everything was beyond my expectations, their employees are very skilled at what they do and the communication was fantastic throughout. I am so grateful for them and glad my insurance agent recommended them. To say this was extremely stressful is an understatement, but they put me at ease almost immediately by their confidence and reassurance that they will take care of everything for me. I couldn't be happier!

This is one of the best and most professional companies I have ever had the pleasure of working with in any industry. They went above and beyond for me multiple times during my project, and did amazing work with excellent communication through the whole process. We had a shower drain fail at our house, and cause water damage in the crawl space. Our plumber recommended a different company initially, and since we were new to water damage issues, we called the company recommended by our plumber. That company was an absolute nightmare to work with, and I became very worried we were being taken advantage of. So I asked around for a better company to call, and Washington Water Damage was recommended to me. I called Washington Water Damage and they got someone out right away to inspect what was going on with our situation and the water damage to determine a plan for how to fix it. They were extremely professional and transparent through the whole process which was incredibly refreshing after dealing with the other company we had been. They were extremely honest and upfront about what was damaged, what needed to be done to fix that damage, and provided detailed estimates for what that may cost since we were likely paying out of pocket, not through insurance. None of this information had been given to us by the previous company. We were then able to get rid of the previous company we had been using and move forward with Washington Water Damage to make our repairs. The honesty, professionalism, and quality of work performed by Washington Water Damage was top notch, and I cannot stress enough how much the excellent communication from every member of their team gave us peace of mind throughout the process. I will absolutely be using this company again in the future if water damage issues arise, and I will recommend them to everyone I know. You will not find a better water damage repair company and I cannot recommend them enough!