Washington Water Damage & Cleaning ServicesWater Damage Restoration in Kent, WA

If you’re dreaming of an indoor waterfall straight from your attic — this is your company! Here’s how it all happened: I hired this company to do some work in my attic. During the process, their team managed to break a water pipe. The result? My entire attic got flooded. Then water poured down the walls, soaking my floors, walls, and even reached other condos downstairs. Perfect, right? They assured me everything would be fixed quickly: “Don’t worry, we’re professionals, everything will be fine.” This happened on a Friday. They opened the walls and installed their noisy drying equipment — my house turned into an airport, with the lovely bonus of a damp, musty smell everywhere. I had to leave and stay at a hotel for a few days. I warned the managers ahead of time, asked if they would reimburse the hotel costs. They said: “Yes, of course, our company will cover everything, sorry for the inconvenience.” In reality: I paid for three nights at a hotel out of pocket. When I returned, my house still smelled like a swamp, the walls were not fully dried, and the whole process dragged on. Once everything was finally dried out and they did their so-called “restoration” (I wouldn’t call it proper repairs), I reminded them about reimbursing my hotel expenses. That’s when the fun really started: Managers keep passing me around from one to another, promising that their boss will contact me. But guess what? No one calls. Today is July 1st, and I’m still chasing them for my money. Bottom line: unprofessional, avoiding responsibility, making empty promises. If you want this kind of “service” — good luck. As for me, they’ve earned this solid one-star rating.

Great job by Washington Water Damage’s crew at our home. They arrived time, communicated well, got the job done within their estimated time frameand the final cost was reasonable. I highly recommend them for water damage clean-up work.

Great experience! I had a hot water tank in my office building spring a leak over a long holiday weekend. When it was finally discovered, we placed a call to Washington Water Damage. They responded immediately and were onsite within a few hours. Their team jumped right in and got things cleaned up. They were clean, thorough, and very respectful of our tenants throughout the process. They communicated with me every step of the way which helped me keep my tenants updated. They helped me make the best of a tough situation. I would not hesitate to recommend them. Thank you for a job well done!