American Water Damage of HoustonWater Damage Restoration in Stafford, TX

I do not recommend this company!!! They talked a good game with promises of great service. They were very unorganized with little concern regarding damaging furniture and storing it properly. There was a rush to get it done, and once they collected the funds, it was hard reaching them for anything. When it was time to return the product, there was no planning involved, and very few things were labeled, leaving boxes of product in rooms. They sent one guy to replace the contents of the entire home (Rico), when a team of 5 or 6 is needed, claiming that one guy quit, which wouldn’t have made a difference. Rico was kind and did the best he could, but it was too much for one person. Luckily my Public Adjuster (Joshua Harris) showed up and took over the project due to American Water Damage’s incompetence. I called to complain several times the next morning and neither the supervisor or corporate ever responded. Please do your research before choosing a water mitigation company. The only thing positive I got out of this deal was a referral to a great public adjuster. Update, after everything supposedly was returned, several items were broken and missing. Watch what they are doing, and please verify your inventory list as we never received one. Update: I have been trying to reach out to supervisors both local and corporate for a resolution regarding the missing and broken items, but my calls and emails continue to be ignored after promises of follow-up. Please do yourself a favor and avoid this company, as they talk a good game, but the company is not what it portrays.

This was my first time experience a water loss Joshua and his team came out here quickly and assessed the damages. Help me find the best way to solve my problem and dried out my property. Before they even removed the affected materials, they set up a plastic room to prevent dust from going to the rest of my house. I highly recommend American Water Damage for any water, fire, or mold loss. 10/10 experience highly recommend Joshua and his team.

Polite and professional service...on time and very helpful with my questions & concerns. Rigo and Josh did an outstanding job with our water damage from a leak in the walls from our guest shower in the middle of the house. Both were polite, helpful, and on time taking care of us and our house. Pack-out went smoothly and carefully with Kolby, Q, and Rigo. Contractors met with me twice prior to reconstruction that is next