About This Company
Roto-Rooter Plumbing & Water Cleanup in Buffalo, NY provides comprehensive water damage restoration and emergency plumbing services to residential and commercial clients. With over 50 years of industry experience, their skilled technicians respond quickly to water emergencies including burst pipes, flooding, and water backup situations. Services include water extraction, structural drying, dehumidification, mold prevention, and complete water damage remediation. The company works directly with insurance companies to streamline the claims process and minimize out-of-pocket expenses for customers. Available for emergency 24/7 service calls with same-day availability in most cases, Roto-Rooter combines rapid response times with professional restoration expertise. Their team is equipped with advanced equipment and proven techniques to mitigate water damage and restore properties to pre-loss condition. Serving Buffalo and the greater Western New York region, they maintain a reputation for courteous customer service and quality workmanship.
Services
Services Offered
Professional water damage restoration for residential and commercial properties.
Water Extraction
Truck-mounted and portable extraction units remove standing water fast to limit secondary damage.
Structural Drying
Commercial air movers and dehumidifiers dry framing, subfloors, and cavities to industry standards.
Dehumidification
Moisture mapping and targeted dehumidification to verify dry conditions.
Mold Prevention Treatment
Antimicrobial application and humidity control to stop mold before it starts.
Carpet & Flooring Removal
Controlled demolition of unsalvageable flooring with containment and disposal.
Insurance Documentation Assistance
Photos, moisture logs, and scope of work prepared for your claim.
Our Kitchen sink was backed up. We called in the morning to schedule a service call. The Associate who answered the phone was very pleasant and confirmed there was a tech available to provide service the same day. They did give a us a 4 hour window for the service call but told us we would have 30 minutes notice when the tech was on the way. Received a call later in the day they were running behind and would keep us posted on the availability of the technician. We did finally receive service about 30 minutes outside the 4 hour window they provided. However, we were okay with that because they kept us posted throughout the day and we did receive 30 minute notice before the arrival of the technician. Our technician was Jason. He was very courteous, & professional. He was able to run a snake through our kitchen pipes and clear the drains. Overall, we were very satisfied with the service. This is the third time we have used Roto Rooter and we would use them again. Although we did feel the price was a little high for the work that was completed.
At first, the service visit was a solid A. Technician arrived and attempted to fix the clogged pipe. He did get it unclogged. He also fixed something else for free. I was happy with the service. Then two hours later, Roto Rooter showed back up with two different gentlemen with better equipment. They had spoken to the technician and just wanted to make 100% sure that the pipe was not broken and that my problem was solved, as I have a very long driveway and pipe that they needed to work on. Seriously?? This is above and beyond. They did this at no additional charge. I have a lot of peace of mind that my issue is fixed and got actual attention and care, which is rare nowadays. A++++ will absolutely use them again and you should too.
Replaced burned out sump pump. Took less than 30 minutes but charged $1,450.00. Originally told insurance will cover, but had to pay up front. Insurance did not cover it. Restoration and cleannup of water damage seemed excessively long. Took 10 days. Overall though cleanup was very good, and workers were polite. Did seem like they were constantly double booked and always.changing appointment times. That portion was reasonable for all the time and machines they needed to dry out basement. Insurance did cover that portion.
Reviews pulled from Google · Refreshed monthly
About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup in Buffalo, NY provides comprehensive water damage restoration and emergency plumbing services to residential and commercial clients. With over 50 years of industry experience, their skilled technicians respond quickly to water emergencies including burst pipes, flooding, and water backup situations. Services include water extraction, structural drying, dehumidification, mold prevention, and complete water damage remediation. The company works directly with insurance companies to streamline the claims process and minimize out-of-pocket expenses for customers. Available for emergency 24/7 service calls with same-day availability in most cases, Roto-Rooter combines rapid response times with professional restoration expertise. Their team is equipped with advanced equipment and proven techniques to mitigate water damage and restore properties to pre-loss condition. Serving Buffalo and the greater Western New York region, they maintain a reputation for courteous customer service and quality workmanship.
Company Details
- Founded
- Est. local business
- Service Area
- Buffalo + surrounding NY
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
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