Roto-Rooter Plumbing & Water CleanupWater Damage Restoration in Buffalo, NY

Our Kitchen sink was backed up. We called in the morning to schedule a service call. The Associate who answered the phone was very pleasant and confirmed there was a tech available to provide service the same day. They did give a us a 4 hour window for the service call but told us we would have 30 minutes notice when the tech was on the way. Received a call later in the day they were running behind and would keep us posted on the availability of the technician. We did finally receive service about 30 minutes outside the 4 hour window they provided. However, we were okay with that because they kept us posted throughout the day and we did receive 30 minute notice before the arrival of the technician. Our technician was Jason. He was very courteous, & professional. He was able to run a snake through our kitchen pipes and clear the drains. Overall, we were very satisfied with the service. This is the third time we have used Roto Rooter and we would use them again. Although we did feel the price was a little high for the work that was completed.

Your service technician, Chris Young Identification number as 3623 Came to a difficult and challenging Plumbing project. Fragile brittle rotting galvanized, three-quarter inch domestic waterlines were in need of serious attention in the basement of an apartment complex. Mr. Young came to work prepared with a complete material list and tools in his service to do multiple repairs. Chris Young carefully. Removed the rotting piping, tying into the existing without disturbing any other mainline branches installing new piping, three-quarter inch copper Three-quarter inch ball valves. This was a challenging project to say the least. Chris Young worked tirelessly after replacing several waterlines and shut off valves. He then replaced several bathtub shower valve assembly stems with complete rebuild kits. Saving our agency. Thousands of dollars, without displacing any of our residence. He stayed on task working closely with the residence, living at this campus explaining and working through the plumbing challenges. While all Remaining professional polite, informative while being down to earth, and having a reassuring Calming effect with the residence who were stressed out. He was thoughtful, clean, trustworthy, and a pleasure to work with. However, I have a plumbing issue in the future. That needs this type of expertise and skill I know exactly who to call. Thank you so much for sending Chris Young to my job site. We will not forget how helpful he has been through the entire process. Best regards, Sean Doyle.

It pays to talk to the technicians. They didn’t technically “solve” the issue but they found that there was not a typical clog and talked to me about what the next steps might be. Because of the experience and knowledge of my technician, he was able to lead me to where the problem was. It turned out to be a very simple solution that involved removing a small piece of pumice stone and opening up water jets but I never would have even known to look for something like that if he hadn’t talked to me and eliminated other possibilities. Because of the adjustments he made in the tank and the removal of the impediment, the toilet now flushes better than ever.