A+ RestorationWater Damage Restoration in Covington, KY

If I could rate this business 0 stars, I would. The owner had partial ownership of a plumbing company that closed their doors with no notice to employees or customers who have ongoing job with them. This company started almost $20,000 of repairs to the plumbing in my home and did not complete the job. And one of their own former employees made me aware that they are not even clear as soon as they will get their final paycheck from that company. The owner of this company made them very aware that he would be OK because he has another business, which is A+ restoration. Do not do business with this company, it is very clear that the owner has no regard for good business Or for his employees for that matter.

After weeks of repeated follow-up and attempts to work with this company, I am at my wit's end. I simply cannot get them to communicate their intentions or deliver on their promises. It took them a week to schedule mitigation, then they rescheduled themselves from a Monday to a Tuesday without asking me if I could accommodate that with my work. When they did arrive (an hour later than they scheduled themselves), the staff that they sent had no idea as to the scope of work and how to obtain entry into my neighbor's garage, a plan which was arranged the week prior. There has been no communication as to when they will arrive to repair the hole in my wall that they cut out to assess the water damage, and despite multiple follow up attempts via phone and email from me and my insurance company, they just will not deliver any documentation like photos, water readings, or an estimate for the necessary repair work. Every time we follow up, it is, "We are working on that now and we'll get that to you as soon as possible." They appear to have provided excellent service to hundreds of people in NKY, so I am very confused why my case has been so awful. It's astounding that a company rated this high has dropped the ball this hard. As other reviewers have mentioned, working with Calvin and the actual process of water mitigation was great. They were respectful and communicative. However, Andrew and Rob really need to work on their communication and stop putting off whatever it is they are putting off. I recommend this company if you don't mind your repairs taking months and your insurance claim being at risk of suspension while you wait. Otherwise, they get a D- from me. Edit 4/2: If you'd like to see a bit of their professionalism and communication style, I've uploaded some texts I received from the owner, Rob, today. He is now holding the records of the water mitigation services his men completed hostage until I pay an undocumented invoice in full. Rob has not provided me any documentation about the services provided at all. I am not able to get this money from my insurance until I have the records. Me and my insurance company are literally trying to paying him. Edit 4/13: Rob provided records on April 7th and today, April 13th, has demanded up front pay of the invoice in full with the threat of a lien on my property and sending to collections. Edit 4/16: Rob has been paid. He is aggressive, condescending, and highly unprofessional. He threatened me and every insurance adjuster he was in contact with with collections and lawsuits, throwing temper tantrums until he got his way. He provided "records" of his work weeks after they were done, and it's clear that the records were made up as he went along, as they are overestimated and incomplete. The "contract" he threatened me about was never provided. The only thing I received was an unsigned work authorization where my name is spelled incorrectly. I was treated like dirt by this company and their disorganization, poor communication, and supbar documentation cost me $1,000 out of pocket for five square feet of drywall extraction. I pray you all never treat future customers the way you treated me. Good riddance.

Just had a mold removal and remediation service completed by Calvin and Ethan and they did a killer job. As a DIYer it was nice to see the difference in myself and professionals. Very quick and clean, left no debris or dust on either day. If it wasn't for the removal of damaged goods you would of never known they were there. Good job guys