2nd Chance Water RestorationWater Damage Restoration in Addison, IL

Update: see owner's response below: I have owners reply I hired Second Chance and Patrick O’Connell to handle fire-damage cleanup and rebuilding at my rental property. Unfortunately, my experience was extremely disappointing. I paid two deposits: approximately $25,000 for the cleanup and another approximately $25,000 toward the rebuilding work. Before hiring him, I specifically asked whether the tenants’ belongings would be included, and I was told they would not be charged to me. I also have written messages regarding this. I was also told verbally that the project would be handled as a full-service job because I was living out of state and did not have the time to manage the work myself. After the second payment was made, I was told that certain portions of the project, including electrical work and the kitchen rebuild, would not be handled. The project then became increasingly difficult to manage and communication became frustrating. I was also charged more than $6,000 for work involving the tenants’ belongings, despite my understanding that this would not be charged to me. There were also charges on the documentation for work that, based on my inspection and photographs, I do not believe was completed as described. For example, there were still stains on doors, windows that had not been cleaned, bathroom cleaning that I did not believe had been completed, and painting that appeared incomplete or poorly finished, and other inconsistencies. I also questioned several other charges and had to dispute certain expenses, including an AC-cleaning charge that was ultimately removed. These issues caused me to have serious concerns about the accuracy of the billing and the quality of the work performed. This situation also resulted in significant additional costs and stress for me, including lost rental income, dealing with a tenant situation, and traveling back and forth to address issues with the property. I also had an interaction with Patrick that I considered threatening and concerning, and I reported the matter to law enforcement. I have documentation, photographs, messages, and billing records supporting my concerns. I am sharing my experience so other property owners can do their own due diligence before hiring this company. My experience was that the sales process was much better than my experience with the actual project execution, communication, and billing. I have already filed with the Illinois Attorney General's consumer fraud division and intend to file with the BBB. I'd prefer to resolve this directly, but I'm prepared to pursue it through those channels and, if necessary, legal action if we can't reach a resolution. Based on my experience, I would not personally hire this company again, and I recommend carefully reviewing the scope of work, pricing, and all charges in writing before making any payments. Reply to Owners response: 1. Before we signed the contract, you confirmed in writing that the tenant belongings removal would not be billed to anyone, I have that text message attched here 2. Incomplete/misrepresented work: Several items I was billed for as completed do not match what I found on inspection, including: • Wall and drywall work in the living room,visible gaps, uneven paint, and stains still present • Window cleaning — not done • Bathroom finishing — incomplete • Wall cleaning in fire/smoke-damaged areas — charged for, but not performed I have dated photos from my inspection documenting each of these items alongside the corresponding charges on the invoice. Given the gap between what was billed and what was actually completed, I'm requesting an itemized accounting of the `$50,000 paid, along with a refund for work that was charged but not performed , starting with the $6,000+ tenant belongings charge and the wall cleaning charge

2nd Chance Water Restoration responded immediately when our basement flooded. Pat was professional, kind, and clearly experienced. His team removed debris, ran fans, visited twice to check progress, and was respectful throughout, especially important since we were going through a difficult time. My insurance declined coverage as Pat predicted, but they delivered far more than I expected for a first-time flood. He was truthful, trustworthy, and patient. Highly recommend them.

We had 2nd Chance come out when we had some water in our crawlspace after a huge storm. Pat came out same day with his team, assessed the project and began clean-up quickly to prevent any further damage or mold. He was great and would highly recommend these guys.