Dry ProsWater Damage Restoration in Austell, GA

UPDATE: the Better Business Bureau has REVOKED their approval of this business. There are dozens of fake reviews below that they paid for, which is fraud. Do not ever use this company. They have made our lives miserable, destroyed our furniture, overcharged our insurance company and the work they did in our home is of such poor quality that much of it has to be redone. Their flooring vendor also placed a lien on us because DryPros failed to pay them the money they were paid for by our insurance company for repairs. Their employees are arrogant & rude and refuse to communicate with us. We are having to take them to court in order to get things made right. The photos below how how they returned our belongings to us after taking THIRTY FIVE DAYS to move us back into our home. They left garbage bags full of their uniforms and full and empty beer cans in my living room. They also left my kitchen garbage full of empty beer cans from I guess what their employees did for 35 days while moving us back into our home. They left an eaten pizza, pizza, boxes, and more beer cans in my outside garbage cans without using a garbage bag and we had to go through and re-bag the garbage so that Dekalb county would pick it up. These people are not fit to be in your home. Do not trust them with your belongings, your insurance claim or anything.

Our experience with Dry Pros and TJ has been an overall great experience from start to finish. You never want to go through this process if you have a home but if you do, Dry Pros is the type of company you want on your side. The main things you can hope for is that a company knows what they are doing, they communicate properly and they provide the best tools and resources to get the job done and that's what Dry Pros did (and more). Thank You TJ and Thank You Dry Pros team for your help and expertise during these many months of restoration.

I recently had the pleasure of working with Dry Pros, and they are an exceptional water damage company. From start to finish, their professionalism, expertise, and attention to detail were very impressive. First and foremost, their response time was extremely fast. When I discovered a water leak in my home, I was in a state of panic. Thankfully, Dry Pros team quickly arrived ready to assess the situation and provide immediate assistance. They quickly got to action to prevent further damages. Most importantly, Their professionalism helped alleviate my worries. They demonstrated an amazing level of knowledge and skill throughout the entire process. They carefully evaluated the extent of the water damage, ensuring that no affected areas went unnoticed. Their attention to detail was evident in every step they took, leaving no doubts of any lingering moisture or potential issues down the road. What really sets them apart is their commitment to customer satisfaction. They consistently kept me informed about the progress of the restoration, answering all my questions and addressing any concerns I had along the way. Their friendly and approachable demeanor made the entire experience much more manageable, and I felt confident that my home was in the best hands. I cannot recommend Dry Pros enough. Their professionalism, commitment to customer satisfaction make them a go-to water damage company. If you find yourself in need of their services, rest assured that you will be in excellent hands. Dry Pros team will not only restore your home but also provide you with peace of mind during a stressful time.