Water's FaultWater Damage Restoration in South San Francisco, CA

You can stop looking now -- these are the folks you want handling your water mitigation. Communicative, responsive, careful, and thorough. We had a burst pipe above our kitchen ceiling that released enough water to come through our light fixtures. Stressful! Mike came by to have a look and calmly and thoroughly explained what he was measuring, how he was measuring it, and what the options + implications were for mitigation. We had to demo the affected portion of our ceiling and allow it to air out and be treated. Mike was on the job every day, and work was careful and thorough. He went so far as to dust behind him every time he left the house so as to truly leave no trace. It was amazing. He even double-checked that our cat was OK after the door was left open for a minute while loading gear in! We had to travel while our ceiling was being treated. Extra stress: having a project done at home while you're not there! I don't think we would have trusted anyone but Mike. He sent pictures of the progress every day, the moisture readings, and estimates for when he thought the mitigation would be complete. It really put our minds at ease while we could not be at home. Mike and co negotiated with insurance on the back end of the work to ensure we didn't have to pay more than our deductible out of pocket. We've also had negative experiences dealing with insurance, and it was a relief to have someone experienced who could work with them on our behalf. We've worked with other home pros who are not nearly as diligent, careful, communicative, and thoughtful as Mike is. Every time I lamented not having found someone like Mike. I hope I don't have a need for water mitigation in the future. If I do, though, I'm calling Mike straight away.

Mike was a steady hand in a time of stress. We had a slow leak that had been going on for quite some time and finally decided to get it looked at. Mike had seen it all before and gave us a reasonable quote and started work the following Monday. He and his team were extremely hard working, communicated with us clearly throughout the process, and were polite and comfortable while working in our space. Fortunately, we had no unexpected curveballs and the work was done in time and on budget. We would highly recommend Mike and his team for any similar work!

I couldn’t be happier with the remediation work done by Water’s Fault for our bathroom. It was the first time I encountered this kind of situation as a homeowner and they made the process stress free. From the start, their team was professional, thorough, and accommodating. Mike came out for a free initial estimate and clearly explained all our options and how to proceed. Although the project took about a month, the delay was due to the insurance process. Kate, the project manager, was exceptional, handling all communication with the insurance company, sending photos, providing quotes, and following up to ensure payment was processed smoothly. Paul and Stan, who completed the bulk of the remediation work, were polite, clean, and very respectful of our home. They performed three separate leak test visits to ensure the issues were fully resolved: the first to identify the source, the second to check if the repair was successful, and the third after additional leaks were found and fixed. They recommended a trusted plumber from their partner network, and we decided to go with them, which worked out perfectly. Both the drywall and paint teams were fantastic—the drywall repairs were seamless, and the paint matched perfectly. Mike was involved throughout the project and checking the repairs at each step up to final completion to ensure everything was perfect. The damage was repaired so well that it’s like it was never there! I highly recommend Water’s Fault – they’re reliable, communicative, and deliver outstanding results!