Valley Services RestorationWater Damage Restoration in Gilbert, AZ

I 100% recommend this company. I had a fire at a property and needed the repair work done. Valley Services Restoration to the rescue! They handled the work professionally and timely. The VSR Team battled thru all the fights. HOA, City Permits, asbestos abatement, and Insurance. I'm pretty sure they did not charge enough to deal with the insurance company :) VSR kept me up to date with issues so I could address what I needed to handle thru the process. I had the Team install a ceiling fan and fan switch. I ordered this from Lowes and they picked the material up. I had an issue where I ordered the wrong fan switch from Lowes and they just "took care of it". What that means is no hassle for me, and they got the right parts to complete the job. VSR was great from the Project Management, Onsite Repair Team, and even Accounting was great. It was all very straight forward. The craftsman even noted that they caulked the two bathrooms and kitchen, free of charge. No last minute change orders to up the price. This probably took a skilled tradesman less than an hour to do. I would have happily paid for the labor. I had VSR add in a water line from my kitchen sink to the refrigerator on the other side of my kitchen (galley kitchen design). They had to go up into the ceiling and back down. They got this done and now my refrigerator has automatic ice. A small price to pay for the convenience. When I researched Valley Services Restoration they had an A+ rating with the BBB Better Business Bureau. This was important to me.

Valley Services was everything we were NOT expecting. Our insurance sent them out and past experiences with insurance haven't always been the best. But Marvin and Nate were incredibly friendly, fast and very knowledgeable. Not only did they answer all my questions, they made me feel confident in their explanation on processes and timelines and their communication was transparent. I have never had this level of customer service from any remediation company like this. If you have the opportunity to choose a restoration company with good people and even better ethics, call up Valley Services Restoration.

We are very impressed with this company! The mediation team, Rigo, Nathan O., and Nate, were very professional and competent. They arrived within an hour of being contacted and worked tirelessly to remove baseboards and underlay, then install fans. They checked in with us daily and kept us well informed . Steven Reidy, the adjuster, is amazing! He was extremely knowledgeable and personable, explaining the process clearly and making sure we were totally included every step of the way. He interfaced with the insurance company very effectively. His communication skills are excellent. Thank you very much to everyone we have worked with so far. We look forward to working with the project manager on the reconstruction.