Rapid Response RestorationSmoke Damage Restoration in Richmond, VA

Kainin, arrived on time to complete the mitigation. He immediately assessed my damage and explain to me the process which had to take place To prevent me from having mold. I had water damage which started in the bathroom upstairs, running water onto the kitchen ceiling through the ceiling onto the floor. He covered my wall art and created a barrier between my kitchen and living room so that no dust particles would extend into the living room area. The kitchen was still accessible because there was a zipper placed on the heavy plastic, separating my kitchen and living room. He stayed in continuous communication with me during the entire process, which truly means a lot, and makes a big difference. Once he re-examined the Upstairs bathroom and the downstairs kitchen area he Thoroughly cleaned up, both affected areas in a timely fashion. My insurance company electronically sent funds to a construction company who Never made repairs to my home and he assisted me and getting those funds sent to me. Kainin has been very supportive in this process. I would definitely recommend Rapid Restoration for their services.

I had a flooded crawl space and called Rapid Response Restoration on a Saturday morning. Kainin answered my call, listened to what had happened, and said he would be at my house before noon—and he was. He was responsive, professional, honest, and very knowledgeable. He inspected the crawl space, took photos, and patiently explained everything that needed to be done. He also helped me avoid unnecessary costs by recommending only the work that was actually needed. He pumped out the water, set up fans to dry the crawl space, and made sure I understood the entire process. What really impressed me was his commitment to doing the job right. Even after three days, when the crawl space wasn't completely dry, he made two additional trips to check on the progress and ensure everything was drying properly. He even took the time to explain what my next steps should be after the drying process was complete. Kainin went above and beyond with his professionalism, attention to detail, and customer service. I highly recommend Kainin and Rapid Response Restoration to anyone who needs restoration services. Thank you for making a stressful situation so much easier to handle!

Rapid Response is exactly that-Rapid! They should also add thorough, knowledgeable, and willing to explain what is needed and why. Fans were up, blowing, and drying out our kitchen and bathroom within a few hours of our call. Kainin quickly responded to text questions, and always let us know when to expect him for the daily check in. Highly recommend!