911 Restoration of Virginia PeninsulaSmoke Damage Restoration in Newport News, VA

911 took my house from a really bad situation to AMAZING! The level of service, communication and quality is UNSURPASSED! If you have a project do yourself the favor of calling and working with Damarris and the 911 team! They took my home from flooded to fabulous and better than ever expected! Love their work!

Damarris, and his team from 911 Restoration, including Brian, and Cory were professional, conscientious and very knowledgeable. They responded to our emergency water damage cleanup promptly as promised on a holiday weekend. They set up containment, fans and dehumidifiers to try and dry out the hardwood floor but it was not successful. They then removed the 3 rooms of hardwood floors, which also required removal of our kitchen counters and base cabinets. They took great care during this process, while minimizing damage to our cabinets as much as possible. We would definitely recommend them to anyone who needs to have these services!

The company responded quickly and showed up willing and ready to help in moisture restoration services after a quest pipe running from my water heater sprung a pinhole leak and steamed under the landing of my stairs for several days before i could pinpoint where the leak was. During the assessment of how to find and get to the leaking pipe, we had to cut a hole in the drywall to see where the pipe was and then had to cut a hole in the landing of the stairs to access the pipe directly. 911 Restoration cleaned up the area and used fans and a humidifier to dry the area for a couple days. The day after they picked up the fans and humidifier, they came back to do the finishing work. The hold in the landing was fixed, carpeting was put back in and the drywall was patched. The people were nice but the patch job was sloppy and there was a crack that i had to fill from how it dried so that when i painted it wouldn't show as much. It is still very noticeable since they didn't sand it that the wall was patch. After I pay $635 dollars for minimal damage, I expected the work to be completely buttoned up correctly. I never expected i'd have to go back and fix the job after they left. Also, they broke a part of my storm door in the process of coming in and out the door. They said they didn't do it but the cameras downstairs say different. I am not sure how i feel about recommending them to my friends or family. But i guess, they were quick to show up and friendly until confronted with the door damage. Also, I watched the gentleman working on the floor for my landing, I feel confident his work was done well, i feel it is safe to walk on and that the carpet was put back properly.