PuroClean of NE RichmondSmoke Damage Restoration in Mechanicsville, VA

After my basement flooded on May 25, I contacted several water mitigation companies to determine who I felt would be the best fit for the job. After speaking with multiple companies, I chose PuroClean of Northeast Richmond, and I am so glad I did. From my very first interaction, they stood out for their professionalism, responsiveness, and willingness to take the time to answer my questions without making me feel pressured. I had the pleasure of working with David and Michael Angelo throughout the mitigation process, and they were outstanding. Both were knowledgeable, courteous, punctual, and incredibly thorough. They took the time to explain each step of the process, carefully monitored the moisture levels during every visit, and made sure I understood what they were doing and why. Their attention to detail and commitment to doing the job correctly gave me confidence that my home was being properly cared for during a very stressful situation. What impressed me most was their honesty and professionalism. They never rushed the process or cut corners. Instead, they focused on making sure my basement was completely dry before removing the equipment. They treated my home with respect, maintained excellent communication throughout the project, and consistently demonstrated that they genuinely cared about providing quality service rather than simply finishing the job as quickly as possible. Dealing with a flooded basement is something no homeowner wants to experience, but David, Michael Angelo, and the entire team at PuroClean of Northeast Richmond made the process as smooth and stress free as possible. I am incredibly grateful for their hard work, expertise, and exceptional customer service. I would not hesitate to recommend PuroClean of Northeast Richmond to anyone in need of water mitigation services, and they will be my first call should I ever need these services again.

Peter is absolutely phenomenal and such a pleasure to work with. Truly one of the most genuine people I have ever met. I hired him to clean some of my furniture that was in an apartment that had mold in it and his attention to detail is uncanny. Hopefully I won’t ever require mold cleaning services but if I god forbid ever do Peter is my guy!! So affordable and I truly had such a stellar experience and he knows his stuff !! I can’t wait to be able to use my new cleaned furniture again. I highly recommend Puro for all your cleaning/mold needs but also for a true humanistic experience. His customer service is absolutely out of this world and really helped me feel safe in my space again. They also have a warranty on all their cleaning services :)

Peter was absolutely amazing. He was extremely knowledgeable, informative, and took the time to actually teach me and explain everything clearly. One of the most helpful and professional inspectors I’ve ever met. I couldn’t have asked for a better experience and would highly recommend him to anyone needing a mold inspection.