Mr. RestoreSmoke Damage Restoration in Dallas, TX

5/5 Stars — I had a fantastic experience working with Wesley from Mr. Restore. He is exceptionally knowledgeable, helpful, and genuinely caring throughout the entire process. It’s clear he takes great pride in his work and truly looks out for his customers. Highly recommend requesting Wesley if you want the job done right!

After our first-floor water heater burst, we were overwhelmed by the damage and unsure where to start. This team arrived within 24 hours and took control of the situation right away. Having a dedicated project manager made all the difference. They handled the entire process, kept us informed, and made the restoration as smooth and stress-free as possible. Their professionalism, responsiveness, and quality of work exceeded our expectations. We couldn't be happier with the service and would highly recommend them to anyone needing water damage mitigation and restoration.

When our house suffered fire damage, we were in one of the most vulnerable and stressful moments of our lives. Clint presented himself as a faith-driven businessman who genuinely wanted to help families in crisis. That presentation could not have been further from the truth. From the start, we were pressured into signing a vague work authorization contract with little time to review it. What followed was months of frustration, unprofessionalism, and what I can only describe as predatory billing. When it came time for invoices, it took nearly two months of repeated calls and escalated emails to receive anything itemized. When we — and our insurance adjuster — asked basic, reasonable questions about the charges (fuel costs for a job less than 10 miles from their office, over 70 hours of labor and project management fees for a muck-out of a home under 2,000 sq ft), Clint became personally defensive and aggressive. Rather than answer the questions, he treated legitimate billing inquiries as personal attacks. The result: we were left paying approximately $10,000 out of pocket to cover the gap between what our insurance reimbursed and what Mr. Restore invoiced. For a family already dealing with a devastating loss, that is an unconscionable outcome. This company targets people at their lowest point, hides behind faith-based messaging, and then makes it as difficult as possible to hold them accountable when the numbers don't add up. I would strongly urge anyone considering Mr. Restore to hire a different restoration company — and to carefully read every word of any contract before signing anything. To anyone reading this: take a few minutes and look at how this company responds to any review that isn't five stars. The pattern speaks for itself: zero accountability, zero ownership, and a reflexive need to blame the customer for every negative experience. It is completely unsurprising, and entirely consistent with what we lived through. DO NOT DO BUSINESS WITH THIS COMPANY. There are better restoration companies out there who will treat you with honesty and respect, especially when you need it most.