Mr. RestoreSmoke Damage Restoration in Dallas, TX

When I discovered a water leak from a pipe at my home, I contacted Mr. Restore. Wes and his teammates arrived promptly beginning work. Their reassuring manner quickly put my wife and me at ease! Wes expertly guided us through every step of the process, which was invaluable — especially since it was our first experience dealing with such damage. The Mr. Restore team delivers excellent customer service, staying in touch throughout, just as you would expect from a trusted local business. I genuinely appreciate the team's outstanding professionalism and swift response in our time of need! Their commitment to quality and attention to detail exceeded my expectations, making a challenging situation much more manageable.

When our house suffered fire damage, we were in one of the most vulnerable and stressful moments of our lives. Clint presented himself as a faith-driven businessman who genuinely wanted to help families in crisis. That presentation could not have been further from the truth. From the start, we were pressured into signing a vague work authorization contract with little time to review it. What followed was months of frustration, unprofessionalism, and what I can only describe as predatory billing. When it came time for invoices, it took nearly two months of repeated calls and escalated emails to receive anything itemized. When we — and our insurance adjuster — asked basic, reasonable questions about the charges (fuel costs for a job less than 10 miles from their office, over 70 hours of labor and project management fees for a muck-out of a home under 2,000 sq ft), Clint became personally defensive and aggressive. Rather than answer the questions, he treated legitimate billing inquiries as personal attacks. The result: we were left paying approximately $10,000 out of pocket to cover the gap between what our insurance reimbursed and what Mr. Restore invoiced. For a family already dealing with a devastating loss, that is an unconscionable outcome. This company targets people at their lowest point, hides behind faith-based messaging, and then makes it as difficult as possible to hold them accountable when the numbers don't add up. I would strongly urge anyone considering Mr. Restore to hire a different restoration company — and to carefully read every word of any contract before signing anything. To anyone reading this: take a few minutes and look at how this company responds to any review that isn't five stars. The pattern speaks for itself: zero accountability, zero ownership, and a reflexive need to blame the customer for every negative experience. It is completely unsurprising, and entirely consistent with what we lived through. DO NOT DO BUSINESS WITH THIS COMPANY. There are better restoration companies out there who will treat you with honesty and respect, especially when you need it most.

I had a terrible experience with MrRestore after my home suffered water damage. Their communication with the insurance company was extremely poor, which made an already stressful situation even more frustrating. On top of that, their mitigation services were significantly overpriced—almost double what seemed reasonable. What was most surprising was that the total repair costs from a third-party contractor ended up being less than what MrRestore charged just for mitigation. That really put their pricing into perspective. I would not recommend them, especially if you’re filing a claim through insurance (which most homeowners typically do). Be cautious, as their excessive pricing could ultimately come out of your own pocket.