CPR Restoration & Cleaning ServicesSmoke Damage Restoration in Philadelphia, PA

I strongly advise against using or recommending CPR Restoration Company based on my recent experience!!! Following significant water damage to my residence, I contacted CPR Restoration after reviewing what appeared to be positive feedback and assuming the company operated with professionalism and urgency. The assistant, David, promptly dispatched a representative, Jessie, to assess the situation and assist with initiating an insurance claim. Jessie took photographs, measurements, and collected my personal information; however, I never received any follow-up documentation, claim details, or written communication as promised. Over the next three consecutive days, I contacted the office seeking assistance and clarification regarding my claim and the condition of my property. Despite my repeated attempts, neither the manager, the assistant, nor the representative returned my calls or provided any communication whatsoever. During this time, my home remained in a severely compromised condition. With no action taken and no guidance provided, the damage worsened, and mold began spreading rapidly throughout the residence. After an entire week of inaction and complete lack of response, I was forced to retain another restoration company to mitigate further damage and protect my property. The absence of communication, accountability, and urgency from CPR Restoration—particularly given the serious and time-sensitive nature of water damage—demonstrates a level of unprofessionalism that is deeply concerning. No effort was made to follow up, reschedule, or resolve the matter. Based on this experience, I cannot recommend this company for restoration services. Their handling of a situation involving a homeowner in urgent need of assistance was disappointing and unacceptable.

This company is awful! They came out twice to look at the job because the first time they sent a guy who was 6'5" to look at the water in my crawl space, after I told them it needed to be a smaller person because the entry point was extremely tight! Once the smaller estimator came he said he would have to come back to do the job. I agreed on a price with them and then they didnt show up when scheduled. No call, no email, no text just didn't come. After complaining the sent someone the following day, the creww showed up an hour and a half after the service window they gave me. When they finally got here, they had sent a different tech, he was 6'2" and could not reach the area with the water that needed to be extracted! They have since stopped answering my calls and the manager has not called me back even though I've requested a call multiple times. They know that I can't get my kitchen sink fixed until this water is extracted and that I have an infant in the house. It has been nearly 2 weeks and the job is still not done with no service in sight! I own a small business and never leave bad reviews for silly things, but as a business owner this is simply an unacceptable way to treat your clients! I will be contacting the Better Business Bureau and the department of Consumer Affairs in both NJ & PA!

I had a great experience with CPR Restoration after dealing with unexpected water damage. From the beginning, the team was responsive, professional, and extremely supportive during a stressful situation. Cam and Paul were outstanding. They showed up on time, explained the entire process clearly, and immediately got to work. They handled the cleanup of the damaged areas thoroughly and efficiently, making sure everything was properly removed and treated. You could tell they take pride in their work and genuinely care about doing the job right. What really stood out was their professionalism and communication. They kept me informed throughout the process and made sure I felt comfortable with every step. It’s not easy dealing with water damage, but having a team like Cam and Paul made a huge difference.