ServiceMaster Fire Rapid ResponseSmoke Damage Restoration in Albuquerque, NM

It’s been almost 5 1/2 months since we’ve been in our home. There are repairs that need to be done although when a company works 1 day maybe 2 a week it’s impossible to complete in a timely manner. We were estimated end of July here we are mid October. I have reached out to speak with the owner no response. My home was robbed during this process and I still feel it was the workers contracted but nothing rectified. I am less than pleased with their work and communication. I will post recent pics although the only difference is the debris was removed and there is now paint and flooring. Unfortunately we are at their mercy at this point and to anyone out there I would not recommend this company.

Very unhappy with our experience with Edmundo and company from service master. We had a mold issue in our home and he was very hard to get ahold of. They ended up doing the mold remediation after several weeks of back and forth. Meanwhile, we were down a bathroom. There were times he said he emailed me to update me on the project, and I never received an email. He basically told me he was too busy. But they still wanted the project. In my opinion, if it's going to take months to do what was originally quoted as 1-2 weeks, you should be up front about it. I would have gone with someone who could have done this particular project faster. It was important to get the bathroom back up and running. Apparently, one of their technicians also almost ran over one of my neighbors when they ran a stop sign. That's bad for business. I ended up having the second half of the project completed by another company. Will never use Service Master again.

What an amazing group! Each and every employee was respectful, responsive, professional and friendly. They surpassed my expectations!! Half our house had water damage. They responded within hours of the emergency call. They immediately began the process of water removal. We were always in the loop of what was going on. The Service Master crew worked with our insurance. They removed the water, used dehumidifiers, replaced insulation, installed drywall, painted removed our damaged floor and installed a new floor. The workers completed all work promised and cleaned up each day. Our house looks awesome! I highly recommend anyone that needs their services. Top notch!