About This Company
Kustom Disaster Restoration is a trusted smoke damage restoration specialist serving Raleigh, NC and surrounding areas with comprehensive emergency response services. With an impressive 4.9-star rating from 154 verified customer reviews, this IICRC-certified company provides expert water mitigation, fire damage repair, and smoke damage restoration to both residential and commercial properties. Available 24/7 for emergency situations, Kustom Disaster Restoration responds within one hour of contact and works directly with insurance companies to streamline the claims process. Their honest, dependable team conducts thorough inspections and provides accurate assessments without unnecessary upselling. Services include water damage mitigation, structural drying, content cleaning, odor removal, and complete restoration repairs. Serving a 50-mile radius from their Raleigh location, they handle projects of any size with professional communication and schedule flexibility. Kustom Disaster Restoration combines emergency expertise with customer-focused service, making them a reliable choice for disaster recovery needs in central North Carolina.
Services
Services Offered
Comprehensive smoke and odor removal for residential and commercial properties.
Smoke Odor Neutralization
Thermal fogging and hydroxyl generators eliminate embedded smoke odors.
Soot Cleaning
Dry-chemical sponges and wet cleaning remove soot from walls and surfaces.
Air Scrubbing
HEPA filtration removes smoke particles from indoor air.
Surface Deodorization
Antimicrobial treatment applied to all affected surfaces.
HVAC Cleaning
Duct cleaning and filter replacement to remove smoke residue from air systems.
Content Cleaning
Ultrasonic and hand-cleaning of personal items affected by smoke.
Kustom restoration helped us immediately in our time of unfortunate events. We had a line on a toilet bidet bust in an upstairs bathroom causing water to flow through our kitchen ceiling lights and air vents. It destroyed a large section of our ceiling causing significant water damage in only 5 minutes. Kustom was who we called and they showed up right away to render aid. Josh was fantastic and took immediate action sending a crew to tear out the damaged insulation and dry wall . Setting up.a barrier wall and providing all the equipment to dry out the area as quickly as possible. Ultimately it was an insurance claim for us and Josh and his team walked us through the process step by step. All of the damage was repaired as quickly as possible and our kitchen looks as good as new now. We appreciate the fast reliable and quality work we were provided and would use Kustom again in any situation again in the future.
Kustom Restoration in Cary, NC did a fabulous job converting my tub to a walk-in shower. Stephan did a tremendous job managing the various crews involved - plumbing, drywall and tiling. Communication was great throughout the project. Workers were skilled and professional. End result looks great!
In general, I was happy with the water mitigation and repair work. Kustom was communicative and attempted to work with my schedule. Stefan even helped me figure out which light bulbs to buy while i was out of town! On the negative side, there was some miscommunication which can happen when there are several pieces to the puzzle - water mitigation, repairs, painters, etc. These details were discussed with Kustom and generally remedied as they came up, but it did lead to some frustration on my end. However, I would still recommend their services!
Reviews pulled from Google · Refreshed monthly
About Kustom Disaster Restoration
Kustom Disaster Restoration is a trusted smoke damage restoration specialist serving Raleigh, NC and surrounding areas with comprehensive emergency response services. With an impressive 4.9-star rating from 154 verified customer reviews, this IICRC-certified company provides expert water mitigation, fire damage repair, and smoke damage restoration to both residential and commercial properties. Available 24/7 for emergency situations, Kustom Disaster Restoration responds within one hour of contact and works directly with insurance companies to streamline the claims process. Their honest, dependable team conducts thorough inspections and provides accurate assessments without unnecessary upselling. Services include water damage mitigation, structural drying, content cleaning, odor removal, and complete restoration repairs. Serving a 50-mile radius from their Raleigh location, they handle projects of any size with professional communication and schedule flexibility. Kustom Disaster Restoration combines emergency expertise with customer-focused service, making them a reliable choice for disaster recovery needs in central North Carolina.
Company Details
- Founded
- Est. local business
- Service Area
- Raleigh + surrounding NC
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
- Certifications
- IICRC Certified
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