About This Company
911 Restoration of Charlotte is a leading smoke damage restoration contractor serving Matthews, NC and the greater Charlotte metropolitan area. With over 15 years of industry experience, the company specializes in comprehensive restoration services including smoke damage, water damage, fire damage, and mold remediation for both residential and commercial properties. Available 24/7 for emergency situations, 911 Restoration Charlotte maintains IICRC certification and works directly with insurance companies to streamline the claims process. The team is known for rapid emergency response times, often arriving within 2 hours of initial contact. They provide detailed explanations of restoration procedures, professional service quality, and close collaboration with property owners throughout the recovery process. Whether dealing with sudden water intrusion, smoke damage from fires, or mold growth, 911 Restoration Charlotte delivers expert restoration solutions with insurance assistance and competitive pricing for the Matthews and Charlotte region.
Services
Services Offered
Comprehensive smoke and odor removal for residential and commercial properties.
Smoke Odor Neutralization
Thermal fogging and hydroxyl generators eliminate embedded smoke odors.
Soot Cleaning
Dry-chemical sponges and wet cleaning remove soot from walls and surfaces.
Air Scrubbing
HEPA filtration removes smoke particles from indoor air.
Surface Deodorization
Antimicrobial treatment applied to all affected surfaces.
HVAC Cleaning
Duct cleaning and filter replacement to remove smoke residue from air systems.
Content Cleaning
Ultrasonic and hand-cleaning of personal items affected by smoke.
We had some water damage and reached out to 911 Restoration. Although we ended up not hiring them, our experience with the contractor was excellent. He clearly explained the entire process, was professional, respectful of our home, and provided amazing customer service. You can tell they truly care about doing things the right way. Would definitely recommend based on how they handled everything.
In August of 2022 water started gushing out of my bathroom vanity. I called multiple companies but 911 had someone to my door within 2 hours. Over the course of 5 months the owner and I worked closely to resolve issues with payments from my HOA & insurance, supply shortages and unexpected issues found in my home that had to be addressed. All in all my entire 1 bedroom had to be renovated and i must say it’s beautiful. The owner is professional and goes above and beyond to get the job done.
Donnelle and his team are great! We had a last-minute incident during a holiday weekend and his team was on it without questions. Did a superb job that we hired them back to another of our locations to fix a major air conditioning leak that cause major damage to two offices. We would recommend them to anyone who needs fast reliable services. We will use them again, if need be, in the future.
Reviews pulled from Google · Refreshed monthly
About 911 Restoration of Charlotte
911 Restoration of Charlotte is a leading smoke damage restoration contractor serving Matthews, NC and the greater Charlotte metropolitan area. With over 15 years of industry experience, the company specializes in comprehensive restoration services including smoke damage, water damage, fire damage, and mold remediation for both residential and commercial properties. Available 24/7 for emergency situations, 911 Restoration Charlotte maintains IICRC certification and works directly with insurance companies to streamline the claims process. The team is known for rapid emergency response times, often arriving within 2 hours of initial contact. They provide detailed explanations of restoration procedures, professional service quality, and close collaboration with property owners throughout the recovery process. Whether dealing with sudden water intrusion, smoke damage from fires, or mold growth, 911 Restoration Charlotte delivers expert restoration solutions with insurance assistance and competitive pricing for the Matthews and Charlotte region.
Company Details
- Founded
- Est. local business
- Service Area
- Matthews + surrounding NC
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
- Certifications
- IICRC Certified
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Certifications
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