EMERG+NC Property RescuersSmoke Damage Restoration in Fuquay-Varina, NC

We had some water damage in our main level kitchen/bathroom. We worked with a different company to mitigate the water damage and remove the damaged flooring. We called Emerg-NC to complete the restoration side of things. We had been wanting to replace all the flooring on our main level with continuous LVP, and this was the perfect opportunity to finally get that done. We had 4 different types of flooring with many transitions at different heights. Josh Hooks did a great job working through all of the necessary repairs from the water damage and seamlessly included all of the additional work that we wanted to have done. The flooring crew (Santizo Flooring & Painting) was in and out in about 2.5 days, and they really took pride in the work they were doing. They were flexible and easily maneuvered around our house and all of the obstacles (we have 2 small kids). Josh also coordinated the necessary contractors that were required to complete some minor plumbing work, insulation work in the crawlspace, and finally painting all of the baseboard/quarter round. Thank you, Emerg-NC!

When our H2O heater exploded and flooded a large portion of our home, EMERG+NC came to the rescue immediately. Mitigation was handled quickly and professionally. The restoration was excellent and EMERG stuck with us through the entire project. Even when we had major issues with our insurance company, they worked with us on everything from scheduling, products, etc. They were top notch and their project manager Josh always went the extra mile to make sure everything was handled properly. We also added in a separate project since we could see how great the customer service, workmanship, and pricing was. The subcontractors were always friendly and their workmanship was excellent. I hope we never have another flood, but we know who to call in the future if we have any issues. Thanks EMERG+NC for making a very stressful situation a whole lot easier to deal with. -KJ

Overall a good experience and would use Emerg+NC. They were prompt, on time and gave a fair quote for the work (I needed mold remediation in my attic and in an hvac closet). They answered all my questions regarding the work they would need to do and why. I appreciated their knowledge and expertise. And the work they did was top notch. The only reason I gave four stars is after the work was done, there was an issue with one item. It wasn't their fault but it led to some confusion with the contractor. The owner and leads did not respond to my email or text. Once I got the project manager, who had been out of town, on the phone, he sorted it out in just a few minutes. That's the one thing that could have been handled better.