SERVPRO of South Mecklenburg CountySmoke Damage Restoration in Charlotte, NC

One of our stores experienced a major flood due to a sprinkler riser pipe rupturing and pouring thousands of gallons of water into our 20,000 sq ft. location. Servpro responded within a couple hours of my request for service. Their response was rapid, well organized, and thorough. This was a huge disaster and Servpro came prepared to help us recover as quickly as possible. The two leads, Caleb Parrish and Jose Arvizu, were outstanding. They provided an action plan at the beginning of each day. At the end of each day, a daily progress report was provided as well. They kept their team on track and, within a week, had the entire store cleaned. This was no small undertaking. The amount of damage was catastrophic and Servpro was there for us. I appreciate their hard work and commitment to getting the store cleaned up as quickly as possible. I will not hesitate to call them with any other disaster recovery needs.

Thank you, Jose Arvizu, and Jack (I’m sorry I don’t have your last name since you didn’t have a card). The two of you, as team supervisors, did an excellent job ensuring all photos were taken from every angle while the crew worked diligently. I enjoyed listening upstairs to how you both spoke to your crew with respect and listened to their feedback. To me, that is a strong demonstration of professional team leadership. Thank you both for keeping me informed while I was in my home—letting me know what was happening and what to expect next in the process. Based on the leadership I witnessed from you, I can see great things ahead for you both at Servpro. Keep up the outstanding work, and thank you again to you and your crew.

WOW, seriously just WOW! I can't stress the value of great customer service and it's very refreshing to see it firsthand! Ryan Burrell was not only informative but took his time to educate us and talk through different scenarios. He even worked with an HVAC tech that we also had out and together they came up with a conclusion to the problem. Although, the benefit ended up with the HVAC guy and not Ryan, yet he was superb through it all. He has gained any of my business that he can help with in all my real estate deals. -oh and also important, I contacted them late the evening before and he responded with an appointment less than 24 hours later.