Kustom Disaster RestorationSmoke Damage Restoration in Charlotte, NC

I had an excellent experience with Kustom Disaster Restoration. After water damage impacted my bathroom, their team restored everything perfectly and in a timely manner. My contractor, Leo, was especially outstanding—he maintained consistent communication with me even while I was living out of state, clearly explained every step of the process, and helped me select materials that fit my vision. The quality of work from Leo and his team was truly impressive. I wouldn’t hesitate to use Kustom Disaster Restoration again and highly recommend them to anyone in need of reliable, high-quality remodeling services.

Kustom US is AMAZING! We highly recommend using their services! Our Contractor, Leo, is extremely professional, very responsive, and explained everything to us in detail! He guided us through the whole process from start to finish! KustomUS also have very great pricing as well! Would use their services again!

I have received the worst customer service and care with this company. My house was storm damaged in April of 2024. Since then there has been nothing but a long and disappointing list of issues with Kustom. Firstly, they gave us a very difficult time when we chose to itemize the list of damage repair needed. They would have rather us give over the entirety of the check we were given by the insurance company. We were absolutely within our rights, as homeowners, to choose what we would like them to do on our house. However, we were given pushback on this subject more than once. Our point of contact for construction has been Veronica. She has failed to contact my husband or I multiple times before crews showed up unexpectedly to our house. Not only have we not been given notice, but on more than one occasion the contractor (and there were multiple for different things) showed up and had no idea what needed to be done and had to be informed by us, the homeowners. There were instances where wrong materials were ordered or forgotten and had to be purchased on the fly from Home Depot. The gutter crew left metal and nails all over our yard, even in my toddlers play pool. This even resulted in a flat tire on one of our vehicles. We were not informed when the man came to refinish our porch and he had to help me move furniture since I had no time to prepare. There were things that were listed as completed that were just not done entirely. There are also multiple things not done to a standard at which I expect for the amount of money that has been paid for the work. Leaking gutter connections, leaking seals on our shed, stain on our railings, etc. Our gutters are now falling off every time it rains because they were installed incorrectly. When reaching out to the company to fix this issue, I have experienced the same level of almost non- existent communication. The only way I have been informed of potential work being done is when I contact her multiple times. I have also been made to feel like it is a privilege for them to “fit me in their schedule” for something I paid them, in entirety, to do last year and was done incorrectly. Josh DeRossett was the first contact we had after the storm to assess the damage. To this day, he is the ONLY person from the company (regardless of him not being our designated POC) that has responded to my husband or I in a reasonable amount of time and with professionalism. Thank you Josh. I will never recommend this company to anyone.