Green Water & Fire Inc.Smoke Damage Restoration in Chicago, IL

1 star – Would Not Recommend We hired this company to handle mitigation work in our closet following a roof issue. While they were able to complete the job quickly, the overall experience was deeply disappointing and I would not recommend them. The Good: They were responsive and able to get to the job quickly, which matters in a mitigation situation. The Bad: The work was messy and careless. Sealant ended up on furniture that was well outside the containment area, and when we raised the issue, the team showed little accountability or willingness to take ownership of the mistake. The drywall removal was also poorly executed. Rather than making clean cuts, they tore it out recklessly, damaging surrounding drywall that was otherwise in good condition — creating additional work and cost for the rebuild team. The Dealbreaker: My biggest concern was their resistance to providing dry logs. Our insurance company required them, and I had to essentially argue with this company just to get documentation they should have readily provided. In an insurance claim situation, this kind of pushback is completely unacceptable and added unnecessary stress to an already difficult process. In summary — fast response, but poor workmanship, little accountability, and a frustrating lack of cooperation on critical documentation. Overall very disappointing. Also they quote was more than other companies.

We had a pipe burst upstairs during that brutal cold snap back in January. Water came through the upper bathroom down into the kitchen and the lower level bath. It basically shut our whole house down and we had to move out while everything got handled. We called and they were out fast, same day. Adam, Steve and the rest of the crew got right to work. They had everything dried out in about four days which honestly was quicker than we expected given how much water there was. They were thorough, kept things clean, and were really patient with us through the whole process. We had a lot of questions and they never made us feel like we were being a hassle. The hardest part was actually dealing with our insurance company. It took almost two months of back and forth before everything got settled but the team stuck with us through all of it. They were there when we needed them most and we're glad we went with them. Would absolutely call again if we ever have another emergency.

Adam and Steve are wonderfully supportive. My family needed immediate mitigation work done in our home for safety. They came right away, provided great quality work, communicated regularly throughout the project, and worked with me to develop a payment option that worked for my family. They showed they really care about their customers and individualize their approach based on the customer's needs. Highly recommend them.