Romexterra Construction Fire and Water Restoration ServicesSmoke Damage Restoration in Addison, IL

I am extremely dissatisfied with the service provided. Tape was left on all vents and mirrors that were never cleaned. One vent that had visible fire residue was not cleaned at all. The laundry room was not touched, yet I was billed as if the entire room had been cleaned. The company billed for numerous items listed on the estimate that had already been removed prior to cleanup, including the microwave, ceiling fan, and range. I was also charged for cleaning all floors, even though contents were left piled in the middle of the rooms and the flooring underneath was never addressed. This is just the tip of the iceberg. I have dozens more photos and videos documenting the condition of the home after the “cleanup.” Due to the extent of the discrepancies and what I believe to be fraudulent billing practices, a police report has been filed. I would give 0 stars if that were an option.

We ended up having a trifecta of winter issues, one of them was a small burst water pipe. We received a generous response from Sammy Cruz and his team, and then great reassurance from Patrick Fitzmaurice and his team. They kept in touch with us every step of the way throughout the repairs, and they did a wonderful job fixing up the place.

Shortly after purchasing my home, I discovered multiple leaks following a snowstorm and freeze, which was incredibly stressful. It was raining in my bathroom - again (new place, not new stress: see other reviews). I have called Romexterra before and this time was the same - they responded quickly and initially patched the problem areas to stop the active leaking, which gave me immediate peace of mind. From there, they took the time to thoroughly assess my roof and walked me through all the areas that were compromised. Summary - the roof wasn’t roofing too well as there were water damaged spots all over the place. I really appreciated how transparent and informative they were throughout the entire process, which ultimately helped me feel confident in moving forward with a full roof replacement. A special shoutout to Robert, who was absolutely fantastic to work with. He was attentive, patient, and incredibly knowledgeable—taking the time to answer all of my questions, explain my options clearly, and make sure I felt comfortable with every decision. This was great because I knew nothing about roofing. He truly went above and beyond to ensure I was satisfied every step of the way. The quality of the work was excellent, and the entire process was smooth and professional from start to finish. I have a skylight and a furnace up there (it can’t all be easy) and they navigated those complexities well. TLDR; excellent service and no longer raining in my house will recommend.