SERVPRO of Dallas LoveSewage Cleanup in Dallas, TX

We used ServePro - Team Shaw when our hot water tank broke and flooded our home. Our remediation team, Cole and Noah, were awesome! They were so patient through my tears of seeing my house ruined. Our movers, Sergio and Diego, are the best movers I’ve ever used. Putting our house back together was tough, but Joseph, Carlos and his crew worked so hard to make sure it was perfect. We are very thankful for the many blessings ServePro provided us during this difficult time.

Zach and his team (Ricardo, Dom, Nallen and Noah) were great from the moment they arrived at our house, which had been flooded. From start to finish, Zach walked us through a very emotional and difficult time. The entire team was patient, kind, and understanding and would answer any and all the questions we threw at them. They were also efficient and got the job done as quickly as possible. And as a recommended vendor with our insurance company, Zach also helped us understand the initial insurance process and was able to document all the details for the adjuster. In the end, Zach and his team managed and greatly exceeded our expectations.

I had water damage in my home caused by a drain line backing up, which began buckling my hardwood floors. I contacted SERVPRO, and within a day their representative, Sean K., arrived to inspect the damage. He carefully walked through the home, documented every affected area, and explained the steps needed to remove the damaged materials and ensure my insurance company had everything required for coverage. Sean and his team set up a commercial dehumidifier and confirmed with my insurance adjuster exactly what was approved for removal. He also offered to have SERVPRO’s reconstruction team provide a quote, which I agreed to. Jay H. came out the next day, walked me through the reconstruction process, and answered all my questions. Once insurance approved the floor removal, Sean reached out right away to schedule the work. He and Reed J. arrived the following day, removed the flooring, and hauled away all the debris efficiently and professionally. From my first call to SERVPRO to the removal of the damaged flooring, the entire process took only about 3–4 days—mainly delayed by my own availability. Sean, Jay, and Reed were all incredibly accommodating, working around my schedule and making sure everything was handled quickly and correctly. I highly recommend SERVPRO and the team I worked with. Their responsiveness, professionalism, and communication made a stressful situation much easier to navigate.