SERVPRO of Rio Rancho/Sandoval CountySewage Cleanup in Rio Rancho, NM

Serve Pro did a great job for us. A water pipe broke in our house, Serve Pro responded in less that 90 minutes after the call. They got all the water out, removed damaged sheet rock, carpet, flooring, and hauled it all off. They set up fans and dehumidifiers. They delivered a container to our drive way, and packed out our household contents. It was a big mess, mitigation took about 3 weeks, but they did a great job. We had a different contractor do the repairs to the house. After repairs, Serve Pro came back to unpack our household goods and unload the container. While unpacking we discovered what a great job they did packing things. Most of our items were double or triple wrapped with blankets and / or bubble wrap. So we had no serious damage to any our household contents. The Serve Pro staff was very careful and considerate our stuff. They even helped us place felt pads on our furniture legs (as we unloaded) so we did not damage our new wood floors. A big “shout-out” to Justin who not only help with mitigation (on the front end) but did a great job leading the crew unloading of our household contents (on the back end). Also another “shout-out” the crew working with Justin; Jesus, Edwin, and Chris. Serve Pro also worked with our Insurance company on payments. We are very happy with the service we received from Serve Pro.

Updated: Rebuild- We’ve had such a great experience working with Joel and Miguel on our rebuild project. From the very beginning, they have been incredibly professional, kind, and hardworking. Miguel assisted on the first day to get things started but Joel handled the rest of the project on his own and did an outstanding job. The quality of Joel’s work truly exceeded our expectations. He repaired and painted our ceiling/walls so beautifully that it actually looks better than it did before the flood damage. His attention to detail, craftsmanship, and pride in his work really stand out. Joel clearly cares about doing things right, and it shows in every part of the job. We’re almost finished with the project, with just the carpet replacement left, and we couldn’t be happier with Joel’s work. He has gone above and beyond to make everything perfect. We’re so appreciative of his effort, professionalism, and dedication. If you’re lucky enough to have Joel working on your home, you can trust that you’ll be in excellent hands. Water/mold mitigation- Joesph, Justin, and Chris with SERVPRO of Rio Rancho/Sandoval County provided truly outstanding water/mold mitigation services. They were thorough, professional, knowledgeable, and courteous throughout the entire process. They kept us informed every step of the way and took the time to explain each process clearly. Their flexibility was greatly appreciated, as they worked seamlessly alongside other contractors who were addressing different issues in our home. We are extremely grateful for their help and highly recommend SERVPRO of Rio Rancho/Sandoval County.

Water Damage Restoration and Mold Remediation I recently had the pleasure of working with the demo team from Servpro Rio Rancho and Sandoval County, and I cannot express enough how impressed I am with their service. Ryan, Amos, and Chris were exceptional in their approach to water damage restoration and mold remediation. They took the time to thoroughly explain the process, including the timeline of events, potential delays, and kept me informed with frequent phone communications. Their transparency and commitment to keeping me updated on daily arrival and completion times were greatly appreciated. The team consistently under-promised and over-delivered, exceeding my expectations at every turn. They were incredibly accommodating, ensuring that I could maintain a semblance of normal living conditions even as the work extended over multiple days. Their willingness to listen and respond to my inputs was commendable, and their attention to detail in preventing contamination of shared spaces and protecting the surrounding area was both welcome and appreciated. The demo work was completed ahead of schedule, allowing the rebuild team to start promptly. The seamless teamwork between the demo and rebuild teams was impressive, and the surprise visit from the estimator to ensure everything was going smoothly was a testament to their dedication to customer satisfaction. After the transition, the owner personally contacted me to check in, which further demonstrated their commitment to excellence. This experience has set a new standard for customer service and results orientation, with a clear focus on quality and discipline. Rebuild & Paint Review for Joel and Miguel of Servpro Rio Rancho/Sandoval County I recently had the pleasure of working with Joel and Miguel from Servpro Rio Rancho/Sandoval County, and I am thrilled to share my experience. Their outstanding efforts in rebuilding and painting following water damage in my living room, front entry, and garage ceilings, as well as one wall, were truly remarkable. Exceptional Attention to Detail Joel and Miguel demonstrated exceptional attention to detail throughout the project. Joel was quick to notify me of two minor issues he identified for quick resolution. One was related to an incorrect paint color provided, which he caught after just one brush stroke, rather than after painting the entire ceiling. This proactive approach saved time and ensured the final result was perfect. Additionally, Joel addressed the proper alignment of a light fixture and quickly replaced a bulb that broke during removal or reinstallation. Efficient and Thoughtful Execution Another significant time-saving effort was their ability to complete the painting of the entire garage ceiling without requiring 95% of the garage contents to be moved in and out. This thoughtful approach minimized disruption and made the process much smoother. Exceeding Expectations The results of their work exceeded all expectations. Their attention to detail was equivalent, if not better, than the initial demo team. The rebuild and painting efforts have transformed the affected areas beautifully, and I am incredibly satisfied with the outcome. Joel and Miguel's professionalism, expertise, and dedication to quality are commendable. I highly recommend their services to anyone in need of restoration work. Thank you, Joel and Miguel, for your outstanding work and for making this experience a positive one.