Emergency Restoration Xperts (ERX)Sewage Cleanup in Charlotte, NC

From the beginning of this journey, ERX has been right on top of all phases of getting us back to normal. Thanks to Damon, the project manager for communicating so well and keeping us informed throughout the project. A failure of the main supply line to our hot water heater ( first photo) started all this. Cam and Craig did a great job getting rid of the water and drying us out. Jesus' crew did a great job patching sheetrock and painting. Noah (Scott Flooring) was great helping my wife pick out carpet and he and his Dad did a great job laying the carpet. The final photo was the result ERX completed work. Again, thanks to Damon for managing the project, staying on top of scheduling such great contractors, communicating so well and being so great to work with.

Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!

ERX handled everything. Dried wet floors. Sent movers. Put me in a hotel while work was being done. Damon did a great job coordinating it all. Special shout out to Philipe who removed glued down floors and installed new ones. Great job