Emergency Restoration Xperts (ERX)Sewage Cleanup in Charlotte, NC

From the beginning of this journey, ERX has been right on top of all phases of getting us back to normal. Thanks to Damon, the project manager for communicating so well and keeping us informed throughout the project. A failure of the main supply line to our hot water heater ( first photo) started all this. Cam and Craig did a great job getting rid of the water and drying us out. Jesus' crew did a great job patching sheetrock and painting. Noah (Scott Flooring) was great helping my wife pick out carpet and he and his Dad did a great job laying the carpet. The final photo was the result ERX completed work. Again, thanks to Damon for managing the project, staying on top of scheduling such great contractors, communicating so well and being so great to work with.

ERX handled everything. Dried wet floors. Sent movers. Put me in a hotel while work was being done. Damon did a great job coordinating it all. Special shout out to Philipe who removed glued down floors and installed new ones. Great job

My family and I lost everything in a house fire back in September 2024 and I can honestly say that working with this company during this trying time has been extremely frustrating and stressful. ERX approached us LITERALLY while our house was still smoking from the fire (a very vulnerable time) and sold us a dream of how seamless they could make this process starting with boarding our house up so we could finally leave the scene. Everything moved extremely slow, leaving us wondering what they were actually doing as the house would sit for weeks at a time with nothing going on. NOTHING. The original project manager Kyle gave us a move in date of the end of October 2025, and as that deadline rapidly approached, I became increasingly concerned because the house was NO WHERE near complete. Finally, I reached out to his supervisor after I was told I could not attend a meeting he was having with the builder. As a result, Kyle was let go from the company and I was given another project manager, Tyler. As you can imagine, this pushed our move in date back months, and everything that I had already discussed with Kyle was out of the window and I had to start over with someone new right at the holidays. I'll give Tyler credit for coming in at the 11th hour to get our house completed and get us moved in, however I was screwed over in the end due to so many things not being done that I had already talked with Kyle about. I URGED him to please use the 360 pictures that ERX took of the home to rebuild my home the exact same way, and this was never done. Thus, I was left with countless things that could no longer be changed. The contractors they used for various things, like HVAC, did very sloppy work that was not up to code and had to be redone after I had moved back in, including all duct work in the attic, reinstalling the water heater and gas lines, and pulling the downstairs toilet and replacing the damaged wax ring that caused water to leak into my garage. ERX also moved my items back into my home resulting in my washing machine being broken, a TV being damaged, and a missing piece to an TV stand. I could literally go on and on about why this has been such a horrible experience, however I will just leave off with saying, PLEASE DO YOUR RESEARCH AND READ REVIEWS, I would not recommend this company to anyone. EDIT: I will say that the customer service is definitely there, they aim to please and both Paul and Tyler have both been great when I have to come to them with issues. I truly believe that if Tyler was my project manager from the beginning, then I would not have had half the issues that I have with this rebuild.