Innovative Cleaning & Restoration LLCSewage Cleanup in St. Louis, MO

This was one of the most stressful contractor experiences we’ve had. We hired Nick from Innovative Cleaning & Restoration LLC for mold remediation and flooring demo at our property in Florissant, MO. As out-of-state owners, we relied heavily on clear communication, documentation, and sticking to the agreed scope. We paid a 50% deposit based on a written contract that clearly outlined the work. After the job started, Nick told us the contract was “wrong” and demanded an additional $2,000 to continue for work that was already included in the original agreement. We did not refuse to pay. We asked for a clear, itemized breakdown and requested that he proceed under the contract we both agreed to. The explanation we received did not justify the increase, and the numbers did not align with the original scope. Instead of clarifying or working through it professionally, his tone and behavior changed significantly. Communication became increasingly confrontational and at times felt alarming when we asked reasonable questions about the scope and pricing. We made multiple efforts to move forward; including offering to pay more as a compromise and requesting basic documentation of completed work so we could fairly reconcile payment. As out-of-state owners, this is a standard and reasonable request, but that documentation was never clearly provided. Nick refused any compromise, claiming he had done “extra” work for free, but then attempted to charge for it after the fact. When we did not agree to unauthorized charges and asked to follow the original agreement or to agree on reasonable compromise, communication escalated further and included messages that were very concerning (screenshot included). Instead of resolving the issue, Nick walked off the job and declared the project “closed” before completing the agreed scope, and refused to return the deposit. He stated they would clear out of the property that day. After that, he later sent messages claiming equipment had been left behind and that we had “allowed it to be stolen.”. We had our realtor and multiple contractors go by the property and verify no equipment was there. After other professionals raised concerns about the work Nick did, we requested his insurance information. He refused to provide it. We made every reasonable effort to resolve this cooperatively. The issue was never unwillingness to pay; it was simply a request for transparency and to follow the agreed contract. We ultimately disputed the deposit through our cardholder, and the chargeback was approved. I understand that projects can uncover challenges, but demanding a large additional payment without a clear, justified breakdown, then refusing to complete the agreed work and handling the situation this way, was very concerning. If you’re considering this company, especially for mold remediation work, I strongly recommend: - Get a detailed, itemized scope in writing - Be cautious of significant mid-project price changes - Keep all communication in writing - Request proof of insurance upfront I wish this had been handled professionally.

Nick was absolutely amazing! He was the only company to come in my home and respectfully bid the job in a matter of minutes. He thoroughly broke down the important factors that needed addressed and answered all of my questions I had the day of the initial bid. The crew and himself used all proper containment needed to ensure my home was not damaged further by any demo they had to perform. After the job was complete, he has since returned correspondence and double checked to ensure I was happy with the completed work they had performed. They are the most professional and customer appreciative company I have come in contact with. I RECOMMEND INNOVATIVE CLEANING AND RESTORATION LLC. TO EVERYONE WITH A 5 ☆ RATING. they are great!

Innovative cleaning & Restoration is a company in which you wish all companies were like to have work for you. Nick the owner, makes his clients feel like they are important to him. He is willing to go beyond to complete the job for you. He is honest and very considerate. He makes it a point to make sure his customer is satisfied and try to make sure that you understand what he is telling you and that you understand him. Nick welcomes the customer to call him anytime with concerns or questions. I highly recommend Nick to anyone who needs to hire someone in his field. You will not be disappointed and you will be glad that you chose to hire Nick. The work that he does is very thorough and to your satisfaction. Thank you Nick!