About This Company
Catons Plumbing, Drains & Water Cleanup is a trusted restoration contractor serving Baltimore, MD and the surrounding areas with comprehensive plumbing and water damage solutions. With over 20 years of industry experience, Catons specializes in sewage cleanup, emergency plumbing repair, drain cleaning, and water restoration services for both residential and commercial properties. The company maintains a 4.7-star Google rating based on 597 customer reviews, reflecting their commitment to quality workmanship and professional service. Catons offers 24/7 emergency response capabilities for urgent plumbing failures, burst pipes, and water damage situations. Their skilled plumbers arrive promptly and work efficiently to minimize damage and restore functionality. The team assists with insurance claims, helping customers navigate the documentation and processes required for coverage. Catons serves the Baltimore, MD 21202 area and surrounding neighborhoods with reliable emergency plumbing and water cleanup services. Contact them at (410) 391-8746 or visit callcatons.com for more information about their comprehensive restoration services.
Services
Services Offered
Safe sewage cleanup and contamination removal for residential and commercial properties.
Sewage Extraction
Rapid removal of contaminated water using commercial-grade extraction equipment.
Contamination Removal
Safe disposal of contaminated materials following EPA and OSHA guidelines.
Sanitization & Disinfection
Hospital-grade disinfectants applied to all affected surfaces.
Odor Removal
Ozone treatment and air scrubbing to eliminate sewage odors.
Surface Treatment
Antimicrobial coating applied to prevent bacterial regrowth.
Waste Disposal
Proper bagging, transport, and disposal of biohazardous waste.
Called them for a frozen pipe that burst. Sent out a plumber who did okay work. Have to redo the pipe he replaced because it's QPVC and his replacement piping is bent putting stress back on that area. Water remediation crew didn't check my flooring which had a lot of water on it, flooring is bowing in multiple areas after they finished. The crew also damaged my flooring when setting up a plastic tarp to isolate the area. Crew also didn't clean up any of the drywall dust from demoing, only did so after I asked them to. Going to have a GC tear up the floors to look for mold since they didn't even bother to. Edit: Changing review from 2 to 1 stars. I called Catons with my compliants and asked how they would remediate it. Supervisor Dennis I spoke with told me they could only offer to spray anti-fungal when I had someone else pull up the floor. He also said the threshold wasn't their fault as it looked, based off my pictures, that the damage was caused by the flooring they failed to remediate per the contract I signed. Haven't heard back in multiple days, going to file a complaint with the city.
We have used Catons for several different projects and each time the service is excellent and the team we have worked with is superb. They arrive when they say they will and the projects are done with perfection. We will continue to use them for all our needs.
This was the worst service call we have ever experienced. Complete lack of communication internally between technicians and management. Customer service was running interference and was misleading at best. I spent a total of three plus hours on the phone with them over this time period. We had 8 different people out here over the course of 7 days; some just left, some gave wildly different pricing scenarios and solutions. The first plumber cut the water line to our third floor and only made the leak worse - then left. That cost $400! It was a simple fix that was needed. Catons refused to apply a promised credit to our final bill until I made a loud and angry stink about it. I do not recommend them for your plumbing needs.
Reviews pulled from Google · Refreshed monthly
About Catons Plumbing, Drains & Water Cleanup
Catons Plumbing, Drains & Water Cleanup is a trusted restoration contractor serving Baltimore, MD and the surrounding areas with comprehensive plumbing and water damage solutions. With over 20 years of industry experience, Catons specializes in sewage cleanup, emergency plumbing repair, drain cleaning, and water restoration services for both residential and commercial properties. The company maintains a 4.7-star Google rating based on 597 customer reviews, reflecting their commitment to quality workmanship and professional service. Catons offers 24/7 emergency response capabilities for urgent plumbing failures, burst pipes, and water damage situations. Their skilled plumbers arrive promptly and work efficiently to minimize damage and restore functionality. The team assists with insurance claims, helping customers navigate the documentation and processes required for coverage. Catons serves the Baltimore, MD 21202 area and surrounding neighborhoods with reliable emergency plumbing and water cleanup services. Contact them at (410) 391-8746 or visit callcatons.com for more information about their comprehensive restoration services.
Company Details
- Founded
- Est. local business
- Service Area
- Baltimore + surrounding MD
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
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