Roto-Rooter Plumbing & Water CleanupSewage Cleanup in Louisville, KY

Had a toilet clog on a wall mounted unit. Called Dauenhauer Plumbing. They came out and took one look at it and said they don’t do wall mounted toilets. I wish they would have told me that on the phone when I called them. I called Roto-Rooter and they came out and did a superb job fixing the clog which required pulling the toilet off the wall and snaking the line. Kyle was my plumber for the job. He was knowledgeable and patient. I would absolutely call Roto-Rooter again and would also ask for Kyle to do the job.

I had a valve break on my main water supply line to my house at 1 am. It flooded my kitchen, part of my living room and dining room. I called around 3 am in need of a plumber and Chris called me back by 8 am. By 1130 am he was at my door and finished up before 1230. Chris was absolutely great! He was knowledgeable and knew exactly what was done wrong with the prior work on the pipe. He was easy to chat with and was very informative on what he was doing and why. I do think the price was a little steep for a smaller job, but I understand that this was done after hours and on a Sunday. I do not hold Chris accountable for the price. I do hope that Roto Rooter is taking good care of Chris! Good knowledgeable employees are hard to come by these days. I will recommend him to anyone in the future! Chris gets 5 stars for his work but RR gets 3 stars for the steep price. This job should of been no more than $300 or $350 AT MOST.

After LG&E shut off the gas to our whole house due to a failed pressure test on a Saturday Roto came out only to find out that the technician didn't have the required equipment. Roto called me at 8:05 Monday morning to follow up. We hadn't been able to afford anyone else's weekend prices so they sent another technician out, only to have the same thing happen again. He didn't have the right equipment. So they came back the following morning. The price was $175 an hour. They preformed another pressure test and tested only 2 valves in the house with soapy water, and the furnace too i think. They arrived at 8:27 a.m. and they were done at 9:40. They went just 13 minutes past the hour witch I'm not sure why, considering a pressure test doesn't take very long. They ended up charging us $262.50 when the lack of equipment by the technicians is the reason we went 3 1/2 days with no hot water and not being able to cook. I think they could have cut us a little bit of a break. I wouldn't recommend this company unless it's an absolute emergency. They did have the cheapest service fee out of the 6 or 7 places I called. I was not impressed at all. With it being just 10 minutes past the hour and they charged almost an extra $100. Ridiculous in my opinion.