Roto-Rooter Plumbing & Water CleanupSewage Cleanup in Indianapolis, IN

What an amazingly awesome experience! 5 stars, wish it could be 6. We called for a clog under the kitchen sink in some Ancient, galvanized steel pipes. The house is just that old. They quoted us a price after getting someone out to look through our crawl space as well for removal and replacement of our pipes. We used their link for financing and went through a simple process to get financing, and we were given an option of 18 months with no interest among others. The two men that came out to do the repair had some unfortunate luck and found a few extra issues when installing the new pipe. They took their breaks, but kept at it until it was done. 8.5 hours after they arrived. Professional the entire time. Excellent attitudes and superb work ethic. If we have any other plumbing issues in the house, I know Exactly who I am going to call. I cannot praise them enough for the work they did for our family.

Came out to snake a drain after telling my husband to shovel out 40 lbs of poop he snaked the drain. Left a huge back up of poop water all over our basement and threw plastic tarps over it and left. The $ and weekend lost cleaning up this mess was ridiculous. Numerous calls to people. Joe, the GM is a complete salesman and jerk overall not helpful at all. Rob was great and tried his best to help. After all of that guess what, still backing up and a whole new mess. They are coming back today. A whole other day lost to this company and their stupidity. Yes corporate has been called and emailed. Never use them unless you want to clean up everything and still not have your issue fixed!!!! If there were - stars they would get a -10 for sure. Junk.

I called Roto rooter to do a main sewer line cleaning. They offered me the service at $550 with a 30 day warranty that it wouldn’t clog again. They also tell you if they can’t clear the line, then you won’t be charged. The tech that came out was very nice but when he finished he explained there was roots in my line and he couldn’t get them out. He took away my warranty but still charged me $550 and my line clogged again a few days later. Their techs (plumbers) are paid on commission so they only make money if they charge you. I do want to say both the techs that came to my house were friendly and helpful. So the next step was to get a quote to replace the line since he couldn’t get the line clear of roots. I was quoted $9900 for a spot repair of 10 feet. He did say he would give me $500 off since I paid for the initial service. In my opinion, I shouldn’t have paid the $550 because they couldn’t clear my line of roots. Then they took back what they said about the warranty because they knew it would clog again. Long story short, this company generally has fast service, but they will price gouge you. If you have the time to get quotes from other plumbers, you will save thousands of dollars.