Restore It ChicagoSewage Cleanup in Westchester, IL

I’ve had an excellent experience with this restoration company. Frank has been consistently prompt, helpful, and incredibly knowledgeable. He took the time to walk me through every step, answered all my questions clearly, and made a stressful situation feel manageable. I especially appreciate that this wasn’t just a one-time experience. More than once, Frank has gone above and beyond to make sure everything was taken care of, always responding quickly and keeping me informed throughout the process. His professionalism, expertise, and genuine care gave me complete confidence that I was in good hands. If you’re looking for a restoration company that truly puts its customers first, I highly recommend this team. Thank you, Frank, for your outstanding service and dedication!

Great company. It was so overwhelming when our basement flooded, and way too much for us to handle on our own. They really saved the day. Frank answered my panicked call, walked me through the process, and by the time we hung up the phone, I was already feeling reassured. A crew came out that same day. Eric was very knowledgeable, shared a lot of insights, proved himself a valuable resource in helping me to work with the insurance company, and he and his crew were very hard workers. Jeff kept me informed every step of the way. Their integrity, expertise and professionalism are the reasons I highly recommend this company.

Dealing with this company was a challenge. Water leaking from our DW had seeped under the flooring and was never visible until appliances were moved. After removing the appliances and hardwood floor, which did have a thin layer of water underneath, our project manager (Eric) tried to convince us to let him also remove our kitchen countertops, cabinets and all the drywall below two feet high, without first proving if mold really existed behind these walls. This would have added 4 to 6 weeks without access to our kitchen and thousands dollars of work not covered by insurance. Without discussing options with us and assuming we agreed with his mold theory, he instructed his crew to remove a large portion of our kitchen wall and then left for the day. Without his participation, I personally inspected the removed drywall, found no mold and immediately stopped all work before any countertops and cabinets were removed. We then took over all restoration work ourselves and had them exit the premises. Although their dedication to preventing mold related illnesses is commendable, in my opinion this company needs to use fact based methods to first prove the existence of mold on the backside of walls before dismantling a kitchen and cutting out walls that may be perfectly fine. There are mold tests and fiber optic cameras that can do this. Their billing department also tried to get us to pay for their work even though we were told they would bill the insurance company directly. We appreciate them ultimately agreeing to accept payment directly from the insurance company, as was stated in the contract.