Delta ServicesSewage Cleanup in Arvada, CO

Delta and USAA together have caused us more problems than they fixed following a water incident. As a local business owner, I want to support others like me...this has been roundly tossed back in our face in this case, without empathy, transparency, communication, or concern. 1. We paid Delta a $6400 deductible directly to get water mitigation underway, and mitigation went okay (Day 1-2 after water) 2. Delta secured contractors to do the repairs, and provide a insurance estimate (Day 45-60) 3. Delta told us to "take the deal private" with their contractors 4. Delta's contractors cancelled on us as soon as that happened. Delta would not come back into the picture when we told them. 5. We went to Craigslist to find a substitute (Day 60+) 6. Substitute did bad work which we fixed with our own labor (Day 150) 7. After being dark for 3 months, Delta filed a lien on our house for an additional $2600 (Day 180) 8. We asked for and had a meeting with their GM, Kristian, and laid out our case and concerns (Day 195) 9. Kristian would not budge, but said he would review documentation and get back to us after a family vacation 10. I researched all documentation provided to USAA and found their numbers did not add up...indicating we already overpaid by $2400 with the original deductible. (Day 200) 11. I emailed Kristian a couple of times to inquire about this and have had no response (Day 220) 12. We found that Delta submitted their lien claim to a credit agency prior to the meeting with Kristian, but he did not inform us of this. The credit agency wants an incremental $800 service fee (Day 240) This will have to go to court next as we feel we have claims against them:...we have significantly overpaid, plus the lack of communication, kids getting splinters in feet for 6 months while nothing was repaired, etc. I would not survive as a business owner if I worked this way...but insurance response services have a way of trapping people in a situation they can't avoid, and it doesn't easily punish bad service provider behavior. Photos attached: the floors we lived with for 6+ months, and the poor workmanship we had to correct after their services bailed on us.

We had a bathroom flood with water leaking down on the Livingroom ceiling. I advised my insurance company who sent out Delta Restoration Service. They were very prompt in calling me after the insurance company advised of my need. They came out as expected, do a wonderful job of clean up. However, I asked the tech, several time, if I was going to need to get someone to fix the holes in the ceiling that they made to dry out the ceiling. I was assured that they "handle" the entire clean up, one stop stop. He told me their construction crew would be out to give an estimate as soon as they were finished, that was around May 12th. I had family staying w/us for a wedding but holes were still in the ceiling when they arrived. Called them a few time, once the lady told me that I needed to contact my insurance company to get authorization, WTH - they need a quote before they authorize anything. Called again and assured I would be receiving a call back in a few hours and they would get this resolved. Well it has days since that call. I would NEVER use this company again! It's one thing to apologize and resolve the issue; it's another thing to just lie. They apologize then NEVER try to resolve the issue. Can't stand people who don't follow up on their word. Like my mom said, if you don't have your word, you don't have anything! My ceiling as been like this since May 7, 2021!!!

From the day the Delta team arrived after our water leak to the day everything was renovated and finished we felt very comfortable with the staff and their courtesy and professionalism. Everyone was very experienced and friendly and a pleasure to work with and they engaged seamlessly with our insurance company. It was also great that they can handle everything in house from the water mitigation to the dry wall, flooring, cabinetry, you name it! We are very happy with how everything turned out and would highly recommend Delta to anyone in need of their services.