Steri-Clean Biohazard Cleanup NorCalSewage Cleanup in North Highlands, CA

Wow. Wow. Wow. We were facing what truly felt like a Dr. Phil–level hoarding situation, and from the very first meeting with owner Trent Mason to working with Project Manager Scott Jaekel, we had an exceptional experience. The NorCal Steri-Clean crew helped us get to “ground zero” — something that honestly would have taken us years, if we could have done it at all. They gave us the gift of a clean slate. The team worked incredibly hard. There was a tremendous amount to clear out, yet they approached every day with professionalism, respect, and steady determination. They were personable, polite, compassionate, and hardworking. It truly was one of the best service experiences we’ve ever had. If you ever find yourself in a situation like this, they are absolutely the team to call. I am incredibly grateful. I was also asked to share the following words from the family member this project was for: “Being labeled a ‘hoarder’ is a frightening and devastating experience. The Steri-Clean crew treated me with compassion and without judgment from start to finish. Their efficient work each day during the cleanout was truly amazing. I would recommend Steri-Clean to anyone who finds themselves needing this type of service. Thanks to them, I am now a happy and satisfied former hoarder with a clean slate and a new positive outlook.”

Steri-Clean provided exceptional service during a very difficult time. After a relative’s passing, we faced extensive water damage and contamination that required immediate professional attention. Owner Trent responded quickly and demonstrated genuine care and professionalism from our first meeting. He patiently walked us through the entire process and handled all insurance claim coordination, which removed a significant burden during an already overwhelming situation. The actual demolition and cleanup was a massive undertaking, and Scott served as an outstanding project manager. He kept us informed throughout, explaining what was happening at each stage and ensuring we understood the work being done. The crew was thorough and meticulously addressed all water-damaged areas to ensure complete remediation. Beyond the technical quality of their work, they were also respectful and considerate. The crew worked hard while remaining mindful that we were still present to clean up the rest of the home. They attended to details that showed real care: sweeping entryways, disinfecting any surfaces that contacted affected materials, and ensuring everything was clean at day’s end. Trent’s coordination with the insurance adjuster was seamless. When you’re dealing with loss and need this type of service, Steri Clean’s combination of technical expertise and human compassion makes all the difference. I highly recommend them without reservation.

I hired Steri Clean to sanitize a biohazard is a commercial space. Scott and his team of technicians did a fantastic and thorough job, explaining every part of the process to me and executing to perfection. Thank you to Trent, Scott, and the rest of the team for your fast, transparent, and high quality services. I would recommend Steri Clean to anyone in need of professional clean up for serious hazards.