Go To Services, Inc.Sewage Cleanup in Phoenix, AZ

I legitimately tried to give this company time to rectify things with me and give it time to identify last issues. There are many. Lack of respect for the home with issues like damage done to preexisting items and significant paint over spray. Constant miscommunications with who was showing up when. Went through three project managers and still needed to have an outside contractor come in and check all the work daily. Things broken and then hidden. They do the bare minimum and then see how much you are willing to complain. Cracked materials used, damage to stainless steel appliances by resting other metal items on them. Weeks and weeks of waiting to go things ordered. They wasted my own left over materials I gave them to use. Easily the worst situation I have had with a company . The mold mitigation team and Alex in the front office were awesome and lured me into a false sense that they could do the rebuild. They did win in that I finally just had to tell them to get out and have the rest done and a cleaning crew come in. I will be sharing this to all platforms, review sites and the better business bureau. The only advantage I had was they were part of my home insurance so I had to sign off on there work. I did extremely reluctantly. I have extensive documentation of everything. They will not be working with my home insurance company again and I warn anyone else from using them. I went through three project managers and numerous workmen and they were worse then the last.

Napoleon and Juan I just wanted to say thank you very much to both did a fantastic job. My wife has long Covid and she’s on oxygen and Napoleon really ease. Our mind disinfecting the wet drywall Juan Very polite, professional, and explained everything to us They are both a great asset to your company from the bottom of our hearts. You just wanted to say thank you to both and God bless.

This is my second time using Go To Services. Ten years ago we had an emergency water leak in our condo and they were on the spot boxing up my possessions and completeing mitigation and rebuild. I knew I could trust them with removal & abatement of my popcorn ceiling. They were great at completing the removal & containment as well as retexturing and painting. Truly went above & beyond my expectations. Communications were good and Ryan, Alex, Jessica and Grady were great to work with throughout. Highly recommend.