SERVPRO of Northeast Waukesha CountyMold Remediation in Menomonee Falls, WI

My 92 year old mother had significant damage to her bathroom due to a long standing leak, undetected for months. We called ServPro of Milwaukee North (Menomonee Falls Office) to help. The Mitigation/Removal Team and the Estimator, who worked with us the month of July, were wonderful. However, the Rebuild/Restoration project manager was unbelievably difficult to work with. From the very 1st meeting on August 1st to the last day of work on February 13th, Brad’s lack of communication and twisting of words to justify his actions or lack there of, was continuous. In early August, Brad promised our mom a schedule of all the work to be done, that was never provided. In early November, he promised to complete it by Thanksgiving. It was actually Valentine's Day! Brad was unable to coordinate the skilled labor in an efficient manner, he inaccurately measured the vanities and countertops, making the carpenter “cut” the vanities to “fit” and we needed to re-order the countertops. He also ordered the wrong drawer front, causing our mom to have a “fake” drawer. Brad also took it upon himself to finish the plumbing needs in the bathtub, attaching all the faucets for the tub, telling my 92 year old mom she was good to go for taking a shower. This resulted in a catastrophic incident with the hot water faucet falling out of the wall when she tried to turn it off. Large amounts of water were blasting out of the faucet, at my mother and onto the new floor, making it a very unsafe situation. My mom needed to get out of the tub and call for help which took a half hour; at which time the basement was raining. Brad stated this was due to “old piping”, not taking responsibility. All these "problems" added an unbelievable amount of time to the project, which did cause undue safety concerns for my mom, having to use the powder room toilet at the other end of her ranch, every night with her walker and O2. The skilled labor, namely the plumber and carpenter were excellent. Can't say enough good things about them. But, if you do use ServPro for your removal and restoration project, do NOT have Brad as your Restoration project manager!

On Monday, May 12th, the crew from SERVPRO (Donovan, Ariel, Teresa and Rosalia) did a fantastic job of mold remediation (caused by water damage from shingles blown off a second story dormer) in a spare bedroom. They were extremely hard working and professional. I would recommend this team to anyone. Thanks, John

Angelica and Laura did a fantastic job cleaning our home after we had our hardwood floors refinished and drywall replaced/painted. They were very friendly and thorough. Thank you!