Paul Davis Restoration of Portland / VancouverMold Remediation in Vancouver, WA

BEWARE, THIS COMPANY DOES NOT HONOR THEIR WARRANTY! We had a flood the summer of 2025 which damaged our hardwood cherry floors. Paul Davis contracted our sanding and refinishing repair to Golden Craft Construction. We were happy with the appearance of the floors when complete so we signed off on the project. We were told numerous times that if we had any problems with any of the work that was performed, they provide a one year warranty. After two months the finish began to scratch when vacuuming using my Bissel hardwood floor vacuum which has soft rubber rollers. When I called to report the concern, I asked for information about the type of finish that was used and for my project Manager, Chris Hole, to come and inspect. Chris failed to respond after repeated requests so I called his boss, Alex. Alex failed to reach out as well. A few days later I received a one sentence text from Chris Hole (PM) that my flooring was not covered under warranty and gave no explanation as to why their one year guarantee did not apply. I asked why, and received no response or reply. I’ve been around home building and remodeling for fifty years and have never worked with such dishonesty as with this company. It was the worst experience I ever had with broken promises, insurance billing problems, and numerous problems with Beth, the insurance estimator. My insurance company USSA was also very frustrated working with all the inefficiency as well. I was never so happy than the day they completed our job and they walked out my door. But now, here we are with flooring problems and Paul Davis failing to honor their warranty. I would never recommend this company to anyone and it saddens me greatly that this company doesn’t feel the need to act with integrity toward customers who are in a position of crises dealing with their biggest investment, our homes. I just wonder what happened to customer satisfaction and standing by a companies word? I guess they feel they don’t owe that to me or the community. I’m extremely disappointed with Paul Davis.

I've already stated my glowing comments to the crew. They were amazing. From the leads Ciara, to Curtis Michakek, to Andrew and the rest of the crew. While I am devastated by the loss of my store and business interruption, I thank them all for their patience and understanding of how protective I was of my valuable collectibles. Too much to type here. The photos show how packed my store was with collectibles. They accomplished the pack out in 14 days.

Review for Ryan – Paul Davis Mitigation Team Ryan has been an incredible lead throughout the entire mitigation process. From day one, he was professional, patient, and transparent about every step — explaining what needed to be done, why it mattered, and what to expect next. He kept me updated daily, always made sure I understood the plan, and checked in personally to make sure everything stayed on schedule. His team worked quickly and treated my home with respect, which really helped take the stress out of a difficult situation. Ryan made the process smooth, efficient, and easy to trust. You can tell he takes pride in his work and genuinely cares about helping homeowners get back to normal. Thank you, Ryan, for going above and beyond — your professionalism and communication made all the difference. Highly recommend Paul Davis and especially Ryan for anyone needing mitigation services done right.