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Five Stars RestorationMold Remediation in Richmond, VA

24/7 Available
(804) 214-7025Call Now
Richmond, VA, 23226

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Five Stars Restoration — photo
Photos via Google
IICRC Certified
24/7 Emergency Response
Google Rating: 4.8 / 5 · 45 reviews
Serves: Richmond, VA
Category: Mold Remediation
Certified: IICRC Certified Firm

About This Company

Five Stars Restoration is a premier mold remediation and water damage restoration company serving Richmond, VA 23226 and surrounding areas. With an impressive 4.8-star rating from 45 verified customer reviews, the team led by Gani provides emergency 24/7 restoration services for residential and commercial properties. Specializing in mold remediation, water damage mitigation, and complete home restoration, Five Stars Restoration responds rapidly to emergency situations including burst pipes, flooding, and significant water damage. The company is IICRC certified, ensuring industry-standard expertise and professional handling of all restoration projects. They work directly with insurance companies to streamline the claims process and assist homeowners throughout their restoration journey. Known for efficiency, thorough cleanup, and restoring properties to like-new condition, Five Stars Restoration has built a reputation for exceptional service and customer satisfaction. Whether facing emergency water damage or mold concerns, their experienced team delivers prompt, reliable solutions.

Services

Mold Assessment & Testing
Containment Setup
Mold Removal
HEPA Air Filtration
Antimicrobial Treatment
Post-Remediation Testing

Yes, Five Stars Restoration operates 24/7 for emergency restoration services. They respond the same day to emergency situations such as flooding, burst pipes, and water damage to begin immediate mitigation efforts.

Yes, Five Stars Restoration works directly with insurance companies to assist customers through the claims process. They help streamline insurance billing and documentation to make restoration as seamless as possible for homeowners.

Five Stars Restoration provides same-day emergency response to critical situations. Their team is available around the clock and can arrive promptly to assess damage and begin mitigation services when you need them most.

Five Stars Restoration specializes in mold remediation, water damage restoration, basement restoration, and emergency mitigation services for both residential and commercial properties. They handle everything from initial assessment through complete restoration to like-new condition.

Five Stars Restoration serves the greater Richmond, VA area, including the 23226 zip code and surrounding communities. For service availability outside their primary service area, contact them directly at (804) 214-7025.

Customer Reviews

·45 Google reviews
DDerek Lee

Gani and his team were incredible. We had significant water damage in our finished basement and felt hopeless. Five Star Restoration made it look as good as new. They were efficient, cleaned up after themselves, and were reasonably priced. Would 10/10 recommend.

KKristen Gore

Edit: the response is a lie, we did in fact have a detailed conversation with the owner about the damages. Do not trust the other reviews for this company. I strongly recommend not hiring Five Stars Restoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace—especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options—neither matching our original floors—and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we’ve had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

JJudy Marshall

Five Stars Restoration helped us through the process of restoring our home after a broken water pipe caused massive flooding. They were there on the day it happened to begin the mitigation of the water damage and continued to serve our needs through the entire restoration. Every crew and individual who worked on the carpet and LVT flooring, the painting and cabinetry, and the removal and replacement of furniture were top-tier professionals who took pride in their craft. The owner of the company made several in-person visits to make sure that all of our needs and desires were satisfied, and that the work was done quickly with high quality. The office staff was also very helpful in navigating the insurance jungle and exhibited great patience in those dealings. We were, and still are, 100% satisfied, pleased, and thankful to Five Stars Restoration for their outstanding service in our time of need.

Reviews pulled from Google · Refreshed monthly

Questions to ask before hiring

Before hiring any mold remediation contractor, verify these points directly with the company.

  • Are they certified in mold remediation (IICRC AMRT or state-equivalent)?
  • Do they perform pre- and post-remediation air quality testing?
  • Will they provide a written remediation protocol before starting?
  • How do they set up containment to prevent mold spore spread?
  • Do they address the moisture source, or only remove visible mold?
  • Are they licensed for mold work in your state?

Speakable Summary

Five Stars Restoration provides emergency mold remediation and water damage restoration services available 24/7 for immediate response to your restoration needs.

The team at Five Stars Restoration is available around the clock for emergency restoration situations, arriving the same day to begin mitigation efforts.

Five Stars Restoration maintains IICRC certification, demonstrating professional expertise and adherence to industry standards for all restoration work.

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