SERVPRO of North Central San AntonioMold Remediation in San Antonio, TX

Servpros water mitigation team is the best. I had a water leak and the crew that came out was wonderful. Joel and Chris we on top of everything. Becky, Beatrice, Mandy and Xiomara were my pack out ladies. They were so good that I requested them to put everything back. There was a 3 week lead time for them. They are worth the wait. It was unfortunate that a couple of weeks after my house had a water that my business did too. They were the ones I called and would call again.

Amazing customer service!! Had water intrusion during a bad storm and SERVPRO did a great job helping us through it. They responded quickly, explained everything clearly, and made the whole process a lot less stressful. The crew was professional, respectful of our home, and stayed on top of communication the entire time. Definitely appreciate their help and would recommend them to anyone dealing with water damage.

We had some water remediation work done by Serv-pro. Once the job was completed, the office called to run a card, but it was not from the office number they had online. My bank had asked me to always ask for an emailed invoice because we have had scammers spoof caller ID’s and trick people into giving card info with an unverified phone number. So I asked Serv-pro to email me an invoice and I would pay right away. They said no problem. The next day, I get a text from their office saying “if you don’t pay your invoice immediately we will put a lien on your house.” I thought, what the heck is this? I had been waiting for the invoice they agreed to send me! I double checked every single folder including junk in my email. They never sent me the original invoice they had said they would. The level of unprofessionalism and bullying tactics after just 24 hours of no payment and zero invoices later was astounding. I can’t imagine how they treat other customers if they thought that was okay to say, when it was their own fault for not invoicing me. Unbelievable. We weee going to go through whoever they recommended for the rebuild process, but not anymore. They never apologized either, and apparently had no problem being aggressive and disrespectful because all they care about is the money.