Olympic Restoration SystemsMold Remediation in Haltom City, TX

This job was finally finished Sept. 26, 43 days after work began. They told us 5-6 days in our initial interview. Before any more is said, the work crews who came to the house must be commended. They worked in a difficult space, in unpleasant conditions for weeks (yes... weeks) with no complaints, with professionalism, politeness and graciousness. We contacted Olympic in July (20th), as our floors were buckling. The reason was humidity in the crawlspace. Having duly researched, I believed encapsulation would be the best way to deal with the issue. Olympic were the first to respond, and with their high local ratings, them being a locally owned company, and the pricing seeming reasonable, we canceled all other prospective companies and immediately requested work from Olympic. Due to their schedule, we were given an August 14 work start, even though it was 3 weeks away, provided we make the $7500 down payment on the work. We found this acceptable and paid. On August 2nd I was called by a representative asking me to delay work and move my date. I told the representative no, he had already been to the house and seen the floor damage, so he knew why we were eager to begin. So, they agreed the start date. We were promised a 5–6-day job. We were told we could remain in the house during mould treatment. The job wasn't physically completed, and the equipment not working for a month. The work crew were surprised my wife was in the house for the mould spray. She should have been told to leave, they said. After the first week they had to return. The job was taking longer than usual due to the tightness of the crawl space. The crawl space was inspected thoroughly on the first visit. Numerous pictures were taken by the inspector and shared with us. I see no reason the upcoming size issue wouldn't have been known 3 weeks prior to the start of work. The mould treatment took two days. I see no reason why, at that time, the crew wouldn't have recognised the difficulty they would face. The crews returned the following Monday for week two and then every day that week, in one form or another the crew either left for other jobs, worked with a reduced crew, or did not appear at all. Usually we were told "we may or may not be here tomorrow." The impression this gave was that every other job Olympic had was more important than ours. They knew, from day one, that the floor damage was our reason for wanting the job done. They saw the floor at the house while working there. They understand, surely, that every day the dehumidifier is not functioning is a day more damage is done to the floor. It began to be a case of wishing we had hired ANYBODY ELSE for the job. In week 3 with 1-2 days more work required they showed up once. One time. On the Friday. So, 4 more days of no work and more humidity. When the electrical crew arrived to connect the sump and dehumidifier, they discovered that it would require additional work to connect our electric, and they left. We were promised a quote. We got one 4 days later. We immediately gave authorisation to begin the work. They scheduled it for 10 days later. So, even with a dehumidifier and sump ready to go, the equipment was offline and still, more humidity. When the wiring was connected the electricians put all their waste in our recycle bin, in violation of city ordinance. Olympic, knowing the equipment was set up on the Friday, scheduled a visit to check it... 4 days later, on the Tuesday. The humidity levels gradually went down. Olympic had to return to point the dehumidifier in the right direction (we were told.) Meantime, the crew that cleared out the crawlspace also left rocks, batteries and other garbage in our yard. (See images.) $15, 000 for 6 days work. It ended up being 43 days, and no idea the additional cost to use for the continued damage to the floor. I'm sure the space requires maintenance. No way we'll use Olympic, and we'll be calling other companies to check the current work.

I’ve been dealing with this business for almost 5 years and it’s been a nightmare. They have deceptive business practices, improperly installed sump pumps, then later stopped taking my calls for correcting their error even though there’s a lifetime warranty. They installed sump pumps to catch water but they installed them a few inches above ground which means the water can’t get to it. Save yourself a headache, stress, and financial loss. Go with the next business. Leave a reply and I’ll provide all documentation and more details.

We had an outstanding experience with Olympic when they encapsulated our crawl space. From start to finish, the process was smooth, professional, and exceeded our expectations. A special shoutout to Kyle, the team lead, who was absolutely fantastic. He was knowledgeable, communicative, and made sure every detail was handled with care. Mikey and Justin were also great -- hardworking, respectful, and efficient. You could tell the whole team took real pride in their work and it shows in the final result. We’re extremely happy with the results and would absolutely recommend Olympic to anyone needing crawl space work. Five stars all the way.