SERVPRO of Belle Meade/West Nashville/Downtown NashvilleMold Remediation in Nashville, TN

Following a fairly significant water leak in my home, I called Servpro for help. Their service from mitigation thru restoration and then evolving into renovation was top notch. Everyone who came to my home (and there were many) was polite, respectful of my space and completed quality work. When I decided to include a complete renovation of my space flooring, bathroom and kitchen, I worked with Austin Jordan and his skilled crew. I can’t say enough about his responsiveness and attention to every question and request I made. I look forward to working with him on my next project in the future.

The day before Thanksgiving I discovered mold on my bathroom floor. I called Rob Dixon of ServPro and he sent a team out immediately. Thank you Cody, Owen, and Gage. They discovered 4-6 inches of standing water in a 15' by 15" area under the house from an unknown leak which was causing floorboards to warp in 3 rooms and mold in the crawlspace. Immediately they placed fans and blowers to triage the situation before the holidays. On Monday, team members led by restoration supervisor Eljay White returned to conduct moisture readings throughout the home and in the crawl space. When he saw they were still high, additional air movers were added along with drying mats, infrared heating panels, etc. The leak was found on a faulty hose and replaced. Eljay, Marianangel and Maryan continued to return over the next week monitoring each room as well as repeatedly vacuuming and spraying an antimicrobial serum on the affected subfloor in the crawl space. When they discovered the readings were still above acceptable drying standards, they removed the drying mats and air movers in the bedroom and dining room and tented over the hardwood floors to create a more efficient drying chamber. Additionally, they rearranged and added equipment in the bathroom to improve heat distribution. Finally, they added a "Firebird" heat system in the crawl space along with additional air movers and a dehumidifier to increase circulation to accelerate evaporation. Eljay, Marianangel, and Maryan were incredibly thorough each time they came even though they were often working long hours into the night answering other emergencies. Still, they returned here early the next morning to follow up on progress here. When they realized that they would have to tent the dining area, they called other team members Joseph and Yeimy who were just getting off work to come out and assist them in helping me move the china cabinet and all of its contents so they could tent the area for 4 days. When they returned this morning to evaluate the equipment efficiency and check moisture levels readings in 3 rooms and crawl space, I had a dance party as all moisture readings confirmed that all floors and subfloors had successfully reached drying standards. Mitigation was officially complete. Why the dance--not only are we a few weeks away from Christmas but in 3 weeks I have a child getting married. Their timeliness and thorough work and concern prevented us from having to rip out floors in 3 rooms. To say I am immensely grateful is an understatement. Honestly, I cannot speak highly enough about ServPro and how Rob Dixon runs this branch. Nor can I express my gratitude enough to Eljay White, Marianangel and Maryan for their diligence, care, and the joy in which they served our family.

Recently I used Servpro of Belle Meade to remediate some drywall and insulation issues in my home. My first contact was Owen Tidwell who came quickly to assess my needs. He was professional, very knowledgeable, and friendly. His recommendations were exactly what was needed ultimately helping me get back into my home. The team that came and did a very, very thorough house cleaning was led by Flor. She was kind and understanding of my needs and provided excellent attention to details. Thank you Servpro!!!!