SERVPRO of North RaleighMold Remediation in Raleigh, NC

ServePro did a fantastic job with my mitigation and restoration. The night of the event they worked through the night and early morning to clean up the water and set up all the fans. Michael was nice and easy to work with. He was patient and explained the process to me and was able to get all repairs done under a tight timeline. Roger’s team did a fantastic job with my painting and repair work. Josh with Southern Living Flooring did an amazing job with my floor installation. I would definitely use ServPro and their contractors again.

My experience with ServPro started off okay but went downhill quickly and ultimately left my flooring issues unresolved. After water damage in my home, I initially met with one contractor. Then there was a several-week to nearly one-month gap before I met with another contractor. Once I finally selected my flooring, I was later told those floors were unavailable, so I had to choose a different option altogether. When it came time for installation, the crew asked to come earlier than scheduled. I agreed, even though it meant them starting the day before Thanksgiving. Unfortunately, the professionalism was lacking. The team of about five workers were goofing off, playing soccer in my yard, left my water hose out, and overall did not carry themselves in a professional manner. I could hear them cackling and playing music the entire time I was upstairs. The flooring adhesive was also applied incorrectly the first time, which the contractor admitted they were having issues with. After they returned the next day and completed the job, there were multiple areas where the flooring was not laid correctly and began lifting up. I immediately reported the issues. I scheduled two separate appointments for someone to come out and correct the flooring, and no one showed up either time. By the third attempt, I expressed my frustration after repeatedly providing my availability with no follow-through. Then the contractor wanted to send someone on Christmas Eve. Despite this, of course I continued to receive messages requesting me to submit the final payment. I ultimately emailed them stating I would not release payment until the flooring was properly repaired. As of now, a guy came back out but the flooring issues are still not fixed in some areas. For the amount of money spent (through insurance), the quality of work and lack of accountability, communication were disappointing. I would recommend shopping around and comparing other options before committing to ServPro for flooring work. (Photos are of the incorrect work done the first time)

Very professional, informative, and efficient. Jake and the entire Servpro teams got the work done in timely and professional manner. Even helped to navigate through my emotional moments at times. The work and the time that it took to complete the job was worth everything it cost. These men and women did an amazing job and I’m most grateful that they provided us with the service and support we needed in our crisis. Huge shoutout to the contents team from Sandra, Joey, Alex, Carlos, and Eli just to name a few. I don’t remember all of your names but I will never forget your labor, your professionalism, and your commitment to getting the job done! You all were great! And I can’t thank you enough! It was a lot but team work made it happen in a timely manner.