Professional Restoration ServicesMold Remediation in Apex, NC

PRS completed mitigation services and turn key construction services to repair accidental water damage to my kitchen. The project involved quick and effective drying and dehumidifying, as well as complete replacement of high quality floors and granite countertops (also involving plumbing, gas, and electric). When the accident occurred I spoke with Cathy, who calmed me down and assured me that they would have a manager at my house in less than an hour; she knew the importance of my issue. PRS's mitigation manger was at my door 45 minutes later. Their mitigation team arrived the next morning ready to work and all commitments were met. PRS's construction team was managed by Cody B and he was a pivotal part of the repairs of my home. All of their employees and subcontractors treated my home, family, and dog like they were their own: respectful, considerate, and professional. Cody assisted us with our insurance company's process and any issues we had. In my opinion, he went above and beyond to make sure we felt supported and to be as responsive as possible. My wife and I both agree that a key part of the success of our repair project was Cody and his commitment to his job. Every step was smooth; literally a smooth transition at every junction (demo, mitigation, management, construction, clean up, invoicing, paper work). I would highly recommend PRS for my neighbors and friends, if they required an restoration services. My wife and family are happy and so thankful that we had PRS's team fix our home.

Our hot water heater burst a seam while we were out of state. PRS completed the remediation (drywall, insulation, flooring removal etc.) and repairs. Both the mitigation (Esam, Cameron, Daniel, Christian, Brent and others) and repair (Cody, Jason, plus the removal/prep group) teams were amazing to work with -they were timely (providing a heads up when 30 min away), respectful of property (removal of toilet, pedestal sink, oven, dishwasher etc.), extremely responsive, and knowledgeable. We had a ton of questions at each step and everyone at PRS was patient and very helpful. Both mitigation and repair teams -all went above and beyond to make sure we were happy and to address all of our concerns. They provided thorough and top quality work. They easily navigated our insurance claim (we have State Farm) and we are pleased with how they advocated for us. When it came time for repairs there were some extra requests/add ons/costs we wanted and PRS was beyond accommodating. We worked the most with Cody (our project manager for repairs) - he was 100% there to make sure we got what we wanted. During work he stopped by to check things over numerous times and talk with us. We are extremely happy with the end product. We would def. hire PRS again.

This is a couple months overdue , but I couldn't forget to give a review for the OUTSTANDING service I received. As a young female homeowner doing this on my own (WHILE WEDDING PLANNING), I was incredibly stressed out about getting the run around. The mitigation service I received from another company was a nightmare and I'd already had a couple contractors either ghost me or make me question whether they actually had my best interests in mind, When I called PRS, I was desperate for someone who made me feel confident in their work and were willing to go back in forth with my insurance. Meeting my Project Manager Cody was honestly an answer to a prayer. He showed up with confidence, clear intent, a plan , and explained everything in a way that actually made sense. I never felt like he was trying to upsell me or take advantage of the fact that I didn't know much about anything. If anything, he was always looking out for me and making recommendations based on what was best for me. Cody was incredibly communicative throughout the entire 6-7 months I was serviced. I never had to wonder what was going on because he kept me updated every step of the way. Any and all communication was quick, and he went above and beyond to make sure I was happy with how everything turned out. Finding contractors you can trust is hard, but PRS made the whole process so much easier...and they did great when they hired Cody. I have already recommended them to family and friends. While I hope to not have any other disasters, PRS will be the FIRST CALL I make should anything else ever happen.