BoneDry ServicesMold Remediation in Wheat Ridge, CO

I recently needed an emergency plumber in Denver for an urgent plumbing issue, so I contacted Emergency Plumbers Denver LLC. They responded much faster than I expected and arrived 20 minutes early. The technician quickly identified the problem, clearly explained the repair options, and completed the work professionally. If you're looking for reliable Plumbers Denver residents can count on, I highly recommend their plumbing services- honest and high-quality service. I would definitely use them again for any future plumbing needs.

We had a pipe burst and the mitigation person from Bone Dry showed up within a couple hours after the plumber fixed the pipe (which was late on a Sunday night). They assessed the situation and were able to offer a good faith clause saying their billing department would handle everything with my home insurance. With that peace of mind, I was able to sign the agreement right then and they completed the mitigation. I have a lung disease and it is of utmost importance that I do not inhale mold spores. Due to this he completed some extra mitigation steps and had me sign a medical declaration so the good faith clause would cover these extra mitigation steps as well. He had all necessary equipment with him and it was drying out in no time. The mitigation was fully completed before he left. Bone Dry then arranged to have our belongings removed from the basement and stored. After negotiating with my insurance company for rebuild, they assigned a project manager (Blake) and the rebuild team (Maria and Santiago from Naomy Remodel). Blake came over to take a look and then scheduled the rebuild team to begin work the following week. Blake was very easy to work with. I was surprised when I would text him during non-work hours (because I would forget if I didn't text right then) and he would respond quickly. He was the middle man between the rebuild team and myself. I have never gone through this situation before, so I was very appreciative every time he explained details to me. He remained very communicative and helpful throughout the entire ordeal. Maria and Santiago were pleasant and did great work. It's not a great experience to go through, but Blake and his team made it as painless as possible. After the work was complete, I was able to comfortably give feedback to Maria so little details were fixed up as needed. Blake came back for a walk through and we were both dazzled at how much better my basement is now, after the work, than it was before! I was able to add on a small bit of extra work and pay that extra part, which I was thankful for. I really did not want to have to go through all of this trouble again later with separate contractors. An issue popped up along the way where a toilet had to be removed to properly install flooring, after I was told this would not be necessary (therefore I would not need to pay a plumber to reattach the toilet). Blake handled it promptly and had a plumber come out to reattach the toilet without charging me extra. Maria explained to me that they'll come back and address any issues, even after some time has gone by, if anything should pop up. Blake then assisted me with getting on the schedule to receive all our belongings back. My experience with Bone Dry has been very positive, accommodating, communicative, and has exceeded all expectations. My only out-of-pocket expense is the extra work I agreed to and my insurance deductible. Thank you guys for everything! I appreciate all of the assistance and guidance in such a stressful time!

The secondary drain in my basement failed and a pipe burst. It flooded my bathroom with over six inches of sewage. I called a plumbing company to come out. They looked at the mess and referred me to BoneDry Services. I called my insurance company. They informed me I was covered for up to $5000 of clean up. They had me call the adjuster and get a claim number for BoneDry. The adjuster said he would waive my deductible, since I had never had a claim. I relayed all of the information to BoneDry. Bryan and Santiago were at my home within an hour. They brought out a health form for me to sign and an action plan, stating the cleaning process and all chemicals involved. They also went over health safety issues and pet safety while they were in the cleaning process. BoneDry was very thorough. They immediately cleaned up the affected areas, sucked up and bagged the sewage, removed the drywall, wood and flooring. They even set out a crew to remove all of my belongings from the basement and put them in a storage unit until the clean up was completed. After everything was removed, they disinfected the entire area. They brought in drying equipment, fans, dehumidifier, and a negative air HEPA filtration unit. They sent out an asbestos testing company to make sure everything was safe. I was extremely pleased with how thoughtful everyone that worked in my basement and everyone in the office was during the process and afterward to make sure I was completely comfortable and satisfied with the entire process. They did a wonderful job. I couldn't even tell there had been a sewage spill. Everything was thoroughly cleaned. I submitted all of the paperwork to my insurance company and told them BoneDry did an exceptional job. BoneDry called me a few weeks later to ask about payments. I told them my insurance was paying everything. They informed me that Farmer's Insurance refused to pay them. I called my agent and she told me it was out of her hands and a new adjuster had looked over the claim and denied it. Even after it had already been approved previously. I now owe the plumber over $9000 and BoneDry $5000. I am retired, on a fixed income. I couldn't believe this. I called Farmers numerous times and they just kept referring me to the new adjuster. She wouldn't discuss it. She just kept saying she didn't believe a pipe burst and she denied it, even after seeing the paperwork. I spoke with Bill at BoneDry, he was so understanding about my whole situation. He read through all of my emails and all of my paperwork with Farmers, including the denial letter. He stated that BoneDry is a dedicated, professional company that cares about their clients. He was very empathetic. He said he would waive my entire bill. He understands my financial situation and the stress this has caused me. He wanted to do anything he could to help me. I am extremely grateful to Bill and the BoneDry team for being there for me. What an awesome company!