24/7 Flood Response Denver Water Damage Specialists Fire Smoke Mold Mitigation BiohazardMold Remediation in Golden, CO

24/7 flood response came to my place when my floor drain overflowed. I have never been in a situation where I’d have to file a claim with insurance but I trusted the technician. He asked for my email and told me he would send me an estimate for the work, and then started the work (it was sewage water and not a situation where I was able to research companies). I never received an estimate and the next day I asked for it again and he then told me not to worry about it and he would just send everything to insurance. I trusted everything would get covered so I did everything the technician suggested, despite never receiving any estimate on the work. My insurance hires a 3rd party to audit the job and they paid out around 3,400, however 24/7 billed me around 5,100. The third party requested additional documentation to justify the dispute in line item costs but 24/7 and the company could never get on the same page and I was left as the middleman. Whenever I called 24/7 I felt like they were immediately irritated with me and treating me as if I did something wrong (that’s IF I could get someone on the phone). They told me it was on my insurance company and how insurance is just trying to not pay. I told them my insurance adjuster had been wonderful and had no issue paying any other part of the project, minus their bill. My insurance was unable to pay a bill beyond the auditors estimate. When I explained that the technicians showed me how to unplug the equipment and even told me it was already “pretty dry,” they said that sounds weird and they would talk to them. At this point I felt equipment should have been pulled out sooner and that I was being overcharged and expected to pay around 1700 out of pocket. Instead of having a manager call me (as I requested), the original technician called me. He told me how “I thought we were cool,” and if I started speaking he’d tell me, “don’t speak over me and let me finish,” additionally he stated, “I even pulled extra floor boards for you,” (which I did not ask for). It was so awkward and incredibly unprofessional. I was never connected to any higher up and just had back and forth convos with the same people. They offered a discount to “4800” which is barely a discount at all. They then told me all I could really do is file a claim against my insurance with the department of insurance. I called the department, as I was unsure what this meant and they explained filing a claim would mean someone would look into my insurance companies process, if they followed protocol, then the wouldn’t get a ding against them. I didn’t want to file a claim against them because I felt everything they were explaining lined up, but I was willing to do this if it helped to just show they followed the correct protocol. When I asked 24/7 what would happen to the balance if I filed the claim and it was shown my insurance company did everything right, she stated that the balance would remain the same. So at that point it was pointless to file a claim as 24/7 wouldn’t do anything on their end, despite accusing my insurance company. At the end of the day I negotiated down to $750 in order to stop having to deal with them. I hate that I had to pay anything out of pocket at all, given how everyone at the company communicated and spoke to me. I’m not sure what a fair solution to this problem would have been, but being treated better as a customer would have been a good first step. Despite a strong start and feeling I was in good hands, I would never work with this company again. I never saw any numbers until I was slapped with a bill that I was expected to pay 1700 out of pocket for.

I highly recommend 24/7 Response! I love supporting family-owned and operated businesses, especially when they provide top-notch service. From start to finish, they were professional, honest, and responsive. They truly lead with integrity, communicated clearly throughout the process, and made a stressful situation so much easier to navigate. It’s refreshing to work with a company that genuinely cares about doing the job right. If you need water damage restoration, you can trust this team to take great care of you!

I can't say enough good things about 24-7 Flood. The mitigation work was handled by Tim, and he went way out of his way to help us get everything cleaned up quickly while also helping prevent future damage. He was professional, responsive, and genuinely cared about getting things done the right way. The bathroom reconstruction was handled by Terry, and what a guy. He was incredibly patient, helpful, and has one heck of a crew. They handled flooring, drywall, paint, a bathtub replacement, and shower tile installation. There were no shortcuts taken, and the entire process was seamless from start to finish. The quality of the work speaks for itself. One thing that really stood out was how much Tim and Terry helped with the insurance process. Dealing with insurance companies is easily the most stressful part of a project like this, and both of them absolutely shined. They did a tremendous amount of the heavy lifting, kept us informed, and made the whole experience far less stressful than it could have been. If you need mitigation work, ask for Tim. If you need remodeling work, Terry is your guy. Highly recommend 24-7 Flood.