MG RemediationMold Remediation in San Leandro, CA

I hired MG Remediation to perform an asbestos abatement on my HVAC system last month and unfortunately would not recommend their services. Long story short - they violated containment protocols, caused significant damage to my walls, and didn't even dispose of all the asbestos. Read further if you would like more details... Initially, everything seemed great. They were quick to visit the home and provide an estimate. The project manager Dennys, who came for the estimate, was polite, professional, and seemed knowledgeable. We were able to schedule the work shortly after the initial visit. The work was to be performed on a Thursday and Friday, but they called Thursday afternoon to let us know that they would actually be finished that evening. Unfortunately, we weren't able to schedule a Certified Asbestos Consultant (CAC) to do the post-abatement air testing until Monday. When removing asbestos, it's required to put up a tented negative pressure containment zone and run a HEPA filter to minimize the risk of the airborne asbestos particles spreading. Initially, Dennys told us he couldn't leave the HEPA filter running in our home over the weekend. We were concerned about this, so we contacted the CAC for advice. The CAC informed us that maintaining the negative pressure zone with the filter running was a requirement and that the test wouldn't be valid if the HEPA filter wasn't left on until the test results came back. Dennys eventually agreed to leave it on. I don't believe the project manager was present for the majority of the work, and the team that was left behind did a sloppy job. The CAC pointed out several areas in which MG cut corners with regulations regarding asbestos removal and containment. Between Thursday and Friday, the containment zone wasn't zipped shut. Without a proper seal, the negative pressure zone is ineffective. They were supposed to tape over our vents with plastic wrap for the containment, but on some vents they only used tape with no plastic. The CAC said this is not an adequate seal. The asbestos waste was left in our unsecured backyard, outside of the containment zone overnight Thursday until they had someone come pick it up Friday. The CAC said this was against regulations. The CAC also noted a boot left in the house that still contained a material suspicious for asbestos. And then there's the damage to our home. As they were removing hvac ducts from the ceiling, we of course gave them permission to cut holes in the ceiling. But they caused far more damage than necessary. There is a giant hole cut in an unnecessary part of the ceiling where there wasn't even a duct to be removed. Also, when they removed the plastic tents they put up for the containment zones, they ripped off paint and drywall in SEVERAL locations. Please see pictures. We also discovered they left behind an entire container of asbestos paper in our home! For some reason it was removed from the hvac closet and left in the garage (an area that wasn't even part of the containment zone). Now we have to dispose of it, exposing ourselves to potential harm. We found dirty rags they left in our backyard. We're not sure if they're contaminated, but we had to dispose of those as well. With asbestos abatement, the State requires a Hazardous Waste Manifest to be filled out to ensure the waste was properly handled and disposed of. MG required us to sign this form, but did not leave us with a copy. The producer of the waste is supposed to keep this form for their records. We have requested a copy multiple times and still have not received it. After we expressed our dissatisfaction with their services, they only offered us $150 off our more than $3500 project. We do not believe this is enough to cover the damage to our home or make up for the additional asbestos removal we have to do ourselves, but we accepted it because we just wanted to be done with this company.

My house was damaged by fire and was completely red tagged. After dealing with insurance battles I finally came to a stage to fix my house. After I found contractor ready to begin the project as we were talking Asbestos came up. House was tested and didn't know it required specialty service. Now this was another misson. This was a pain I spent one week looking and bidding for this service which wasn't part of my budget. After going through 5 companies with massive ridiculous pricing only because it was related to insurance. I called MGM read great reviews about Carlos. Luckily I got my call returned by Carlos and knew it than he was the right best person for this project. Carlos interaction was very real genuine took time to visit the property gave me estimate followed by proposal which was one of the best pricing and fair by far. From start to finish Carlos was on point with project updates multiple updates through out the day. What he committed he delivered took time to revisit walk the property with the contractor to help answer any questions concerns. Carlos is an amazing asset and a wonderful individual that truly cares about Superior Service, Quality, Commitment and Total Customer Satisfaction. MGM is lucky to have Carlos deserves a raise and promotion. Carlos Thank you for everything. We can't Thank you enough for such an amazing Service, Care and Concern towards our situation. You are a Rockstar! You are definitely on the books for recommendations- I highly recommend Carlos MGM to anyone out there!

★★★★★ I had an excellent experience with MG Remediation. They were incredibly quick to respond and handled everything with a high level of professionalism from start to finish. Their pricing was very fair, especially considering the high quality of work they delivered. The team was friendly, easy to work with, and made everyone feel comfortable throughout the entire process. Specifically, Carlos was a pleasure to work with—highly knowledgeable and always willing to take the time to explain things clearly. It’s clear he really knows his craft and takes pride in doing the job right. The results were top-notch, and I would highly recommend MG Remediation to anyone in need of reliable and high-quality remediation services!