SERVPRO of San Diego City SWMold Remediation in San Diego, CA

Using Serv Pro through an insurance claim. Everyone has been extremely professional and explained the remodeling process throughout. Rudy Watzin was our painter and did a great job. Mike Gibbons was the project manager and was also helpful in guiding me through this process. Everyone from ServPro that I came in contact with from the Pack Out team, Cristina, my Estimator to my Cabinet guys Paul & Sid were fantastic. Definitely would recommend!

TL;DR: ServPro’s remediation team was excellent, but the reconstruction process was plagued by poor communication, delays, and unacceptable workmanship that required additional out-of-pocket repairs. While a partial refund was issued, the experience was frustrating and avoidable. I recommend hiring your own contractor for reconstruction. FULL REVIEW: I hired ServPro for both water remediation and reconstruction. The remediation team was excellent! They were communicative, timely, and truly exceptional in customer service. Elia treated my home as a priority and ensured I was informed daily. That experience was so smooth that I chose to continue with ServPro for reconstruction, assuming the same level of care. Unfortunately, that was not the case. From the start, communication and scheduling became unclear. Cabinet measurements were taken, but the cabinets ordered didn’t fit my kitchen. I was later told they only come in one size, raising the question of why measurements were ever needed. The cabinets were installed on stilts, leaving exposed wall damage, an unacceptable result from a “professional rebuild team.” Installation was delayed multiple times and ultimately performed incorrectly. Deadlines for flooring, appliance installation, and plumbing were repeatedly missed without honest explanation. I ultimately had to hire my own contractor just to finish the work. Plumbing connections were reinstalled improperly, and the drywall team covered my microwave outlet with no access point, both of which required costly fixes. When I escalated my concerns to senior leadership, the blame was placed on me, the client, which was frustrating and dismissive. Eventually, Josh reached out to discuss my grievances. He refunded the portion of work that was not completed and offered an additional credit for the inconvenience. While I appreciate that gesture, it doesn’t erase the stark contrast between the outstanding remediation experience and the poorly managed reconstruction. What should have been a straightforward process turned into delays, added expenses, and avoidable errors. ServPro’s remediation team truly deserves credit, but based on this experience, I recommend seeking your own reconstruction contractor. ServPro’s reconstruction division needs serious improvement in communication, workmanship, and accountability.

I'm compelled to commend your exceptional sofa cleaning service. My furniture has been utterly transformed; it truly looks brand new. He meticulous work, especially in eradicating those seemingly impossible cat scratches, was nothing short of miraculous. Their professionalism and efficiency made the entire process incredibly smooth. The quality and value provided was truly unmatched. You've earned a devoted client, and I eagerly anticipate our future engagements. I'm already spreading the word!