Arizona Restoration ProsMold Remediation in Tucson, AZ

I had a water heater blow out and flood. My plumber recommended AZ Restoration to fix the damage. *Eddie* managed the recovery team. He is excellent at explaining the process and the financial options. He also carefully supervised and advised the team he brought. He is exceptional at his job! (Now I have another excellent AZ Restoration Rebuild Mgr, Paul, to restore the walls, floors, carpets and beyond.)

Working with this company has been extremely disappointing and I cannot recommend anyone use them. On July 3, a monsoon storm caused damage to my property, which resulted in water leaking through the roof. Arizona Restoration Pros did good work with the mitigation, and they were able to come out on a holiday and get the fans put in to dry the water damage. The workers were professional, however, they did a poor job taping up plastic barriers, which caused damage to my paint in my kitchen. The employee who put up the plastic told me he didn’t have the proper materials for the plastic barrier because it was a holiday and he assured me the company would fix the damage they caused to the paint. Approximately two weeks passed before I heard from the restoration manager, who did come out to the property to assess the damage and made a quote based on photos. This resulted in incomplete paperwork being sent to my insurance company. At no point did they provide clear updates or realistic expectations. Communication was consistently poor, and when we did finally hear back, the responses were vague and unhelpful. It is now September 25, nearly three months after the incident. I spoke with Paul, who took over the personnel had been the restoration manager. Paul said he had taken over for “multiple people” which led me to believe the company is disorganized and either fired many employees or had many quit. Paul told me today that they cannot schedule my repairs for six months. How they did not know they were booked out that far is beyond me. What should have been a straightforward project turned into a frustrating experience due to their lack of professionalism and accountability. If meeting deadlines and having reliable communication are important to you, I would strongly recommend looking elsewhere.

Arizona Restoration did a great job removing our water damaged kitchen wall and the lower cabinets along this wall. They safely removed one granite countertop and floated another as well as removing tile backsplash. They mitigated the mold problem and have left the kitchen area clean. They constructed a confinement structure with ventilation to protect our house from mold dispersal. Eddie, Zach were very thorough and skilled in their work and also very good to work with. Their supervisor Miguel was also good to work with. I highly recommend their work.