Restoration 1 of BirminghamMold Remediation in Pelham, AL

The most unsatisfactory experience I have ever had with a company was due to poor customer service, construction, and communication. I experienced a kitchen fire that took approximately six months to complete. The work required numerous corrections, and management showed no regard for my concerns after charging my insurance company over $50,000 for a job that should have been completed for $30,000 or less. Promises were made that were not fulfilled, and multiple lies were told. I requested the color of paint used for my home because the contractor failed to leave any paint for touch-ups, and management at Restoration 1 has not yet contacted me. Additionally, workers were drinking on the job and stole lawn equipment and other items from my storage shed. While the company took its time with the restoration of my home, it was very persistent in demanding payment and even made threats that the final completion of the work would not occur until payment was received. Meanwhile, I am still waiting for the check from my insurance company.

I want to give a huge shout-out to Jake, the technician who came out to inspect my home. He was absolutely great and very professional from start to finish. Jake communicated extremely well and kept me informed throughout the entire inspection. He showed up promptly and immediately got to work. He checked, double-checked, and checked again to make sure there was no damage—and, just as importantly, to reassure me that everything was okay. I was obviously worried, and I truly appreciated how attentive Jake was. He explained what he was doing as he inspected, which helped ease my concerns. Thankfully, he found no water damage—THANK GOD! 🙏🏽 Jake was prompt, professional, polite, thorough, and genuinely customer-focused. I couldn’t have asked for a better experience. If I ever have a potential water-damage issue again, I would absolutely recommend Restoration 1 and would be more than happy to have Jake come back out. Thank you, Jake, for taking the time to do a great job and for making a stressful situation much easier! 👏🏽

We've had a wonderful, first experience with Restoration 1! We called Servpro first since we had used them in the past, but couldn't even get an appointment scheduled. We decided to then go with a local company and chose Restoration 1. Jeff Heflin was the project manager and he was on site within a hour and a half. Jeff was incredibly nice and helpful and got right to work. The rest of the crew was absolutely delightful and knowledgeable. We had both Robert's, and Josh helping as part of the crew and they all did a fantastic job! They kept everything very tidy and clean as we were drying everything out and moving through the mitigation. Thanks for all of the help, we greatly appreciate it. We definitely will be using you guys again for any future restoration needs! Highly recommend!