KCMold Remediation in Kansas City, MO

Initial scope of work was to help deep clean my basement. During renovations we discovered a mouse infestation, and the joist/walls were filled with mice droppings. Mike said that they could clean everything, spray for mold, and clean the joist. After the first visit, almost no improvement was made to the joist. They were caked with mouse droppings. I can understand that this was a difficult job, and I told them that I would pay for the work they had completed, and gave them a chance to walk away if they didn’t think they could actually clean the joist. After the second visit, they tried to scrub the joist but it made minimal improvements, and they only attempted to clean a few of the joist and then gave up. Multiple joist were left untouched. The man on site showed me what he tried, and I said I would talk to Mike. The invoice for the work was just under 2k, and with the vacuuming/deep cleaning I thought they got close to finishing the job, and I paid. I figured it was potentially my fault if there was a misunderstanding about getting mice droppings off the joist, and thought since they sprayed and vacuumed that I could do the rest, however disappointing the expectations were. After looking more, I realized they completely skipped multiple areas for vacuuming, and I still have mice droppings all over the walls, loose rocks, and acorns brought in by mice. Literally every spot on top of the rock foundation was skipped, and the egress window sills were skipped. I let Mike know of this, and that his crew left a mess, unplugged my dehumidifier hose (which leaked all over the basement), and he never replied. Mike stopped replying two weeks ago, and I essentially paid $1.9k for them to spray anti-microbial in the basement, leaving me with the exact same initial issue which I hired them to remedy.

We bought a fixer-upper, and discovered quite a bit of black mold under the flooring, and lots of surface mold in the basement. Rebecca got back to us as soon as we reached out, and Mike was at our place the next day. He was very straightforward and honest. Within 48 hours they had someone out at our place getting everything cleaned up. The tech was thorough and polite and did an excellent job. Throughout the whole process communication was amazing. As a whole, this business is impressive and I’m glad they were available to save the day during the stressful time we have been in with this remodel. As a side note, we also used this business last year when we noticed some mold in the basement. Mike came out and looked things over, and told us he thought it was something we could manage ourselves. He educated us on what to do and helped us save money. After this initial encounter, and how honest he seemed, we knew exactly who to call when we knew we needed a professional.

We ended up using another company for remediation services, but I have to express my gratitude for KC Mold Guys' professionalism and honesty during the bidding process. Other companies wasted our time and tried to seriously overcharge us --- but Mike was responsive, straightforward, thorough, and respectful. He got us an estimate FAST, and it was comparable to the quote we accepted. We really appreciate businesses like this!