What Questions Should I Ask a Restoration Contractor Before Signing Anything?
Signing a restoration contract is a significant commitment — often $5,000 to $50,000 or more. These are the questions every homeowner should ask before any work begins.
1. Licensing and Insurance Questions
HowTo schema- Are you a licensed contractor in this state? Can I see your license number?
- Can you provide a certificate of general liability insurance?
- Do your employees have workers' compensation coverage?
- Is your business a registered legal entity (LLC, Inc.)?
2. Certification Questions
- Are your technicians IICRC certified? Which certifications do they hold?
- Which certifications apply to my specific damage type (WRT, ASD, FSR, AMRT)?
- How many crew members on this project are certified?
- When were these certifications last renewed?
3. Process and Timeline Questions
Speakable schema- What is your process for this type of damage, step by step?
- Do you use moisture meters and thermal imaging to find all affected areas?
- How will drying progress be documented (daily moisture logs)?
- What is your response time and when can work begin?
- Who is my main point of contact throughout the project?
4. Estimate and Cost Questions
- Can I get a written itemized estimate before work starts?
- What is your billing basis — time and materials, or flat scope?
- Are there scenarios where cost could increase? How would I be notified?
- What is your payment schedule?
5. Insurance Handling Questions
- Do you work directly with insurance companies?
- Have you worked with my specific insurer before?
- Will you document the damage in a format the adjuster can use?
- What is your position on Assignment of Benefits?
6. Contract Questions
Speakable schema- Can I review the full contract before signing?
- What does cancellation look like if I change my mind before work starts?
- Is there a lien waiver provided at completion?
- What warranty or guarantee do you offer on your work?
7. Frequently Asked Questions
FAQPage schemaNo — a reputable contractor will assess the damage, provide a written scope of work, and give you time to review before requiring a signature.
An AOB transfers your insurance claim rights to the contractor. It can streamline billing, but signing before you understand the full scope removes your control. Read it carefully and ask your insurer if unsure.
Walk away. A contractor who won't provide written estimates, certifications, or scope of work in advance is a major red flag.
Go to iicrc.org and search by company name or technician — it's a free public directory. State licenses are searchable at your state's contractor licensing board website.
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