SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton NorthFire Damage Restoration in Chesapeake, VA

I worked Brittney and Stephanie primarily. The bottom half of our house flooded after a water hose leak to the refrigerator. This went on for 10 days while we were away. The hardwood floors and plaster walls were destroyed and moldy. Servopro came out the night we got home and started a cleanup process. Following that they sent in insurance estimates and helped us rebuild. We basically rebuilt the kitchen and bath and put down new hardwood floors. The home now looks better than it did before the flood.

We cannot thank the team at Servpro enough for their incredibly fast response. The hot water heater burst on the 3rd floor of our condo. It is not our primary residence, so we have no idea how long water was gushing out. They arrived within an hour or so and begin mitigation right away. A special shout out to Jade, James and Chris B. for the work that they did with care and diligence. An additional shout out to Charles, the project manager. He came by daily to check moisture readings, took pictures and communicated everything with us. He was knowledgeable, kind, easy to talk to and a pleasure to work with. Servpro turned a complete nightmare into a manageable situation. We would highly recommend their services! Thank you!

I hired SERVPRO (Chesapeake North) for a general cleaning of a vacant ~1,600 sq ft property at a quoted cost of $3,200. After the initial cleaning, the property was not delivered in inspection-ready condition. There were visible deficiencies throughout the home, including residue on fixtures, debris in cabinetry, appliances requiring additional cleaning, window sills with dust and buildup, and areas of flooring and baseboards that were not properly addressed. There were also security concerns following the visit. A remediation cleaning was scheduled. I was told a supervisor would be onsite, but that did not occur. After the remediation visit, multiple deficiencies still remained, which I documented with photos. Because of this, I had to travel to the property to reinspect and address discrepancies myself. My property manager was present to photograph the home for rental listing, and we had to delay the listing due to the condition of the property. This directly impacted my timeline and carrying costs. Utility data reflects the extended vacancy period, including a February Dominion Energy bill of $623.95 tied to the period in which the home should have been rental-ready. For a $3,200 “general cleaning,” I expected professional, inspection-ready results — not multiple follow-ups and delays. And to add insult to injury, it’s Valentine’s Day… and they’ve shown me zero love. I cannot recommend this location based on my experience