SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton NorthFire Damage Restoration in Chesapeake, VA

I hired SERVPRO (Chesapeake North) for a general cleaning of a vacant ~1,600 sq ft property at a quoted cost of $3,200. I paid the required deposit with the balance due upon completion. After the service was performed, my property manager accessed the home and documented multiple deficiencies, including: • Dirty window sills and tracks • Floors not fully cleaned in several areas • Refrigerator shelving with debris remaining • Bathroom fixtures with visible buildup • Ceiling fan left partially disassembled More concerning, the property was left unsecured: • Multiple windows unlocked • One bedroom window left fully open • Back door unlocked For a vacant property, this was a significant security concern. I was also promised before-and-after documentation and photos, which I have yet to receive. To SERVPRO’s credit, they have scheduled a walkthrough while I am onsite this week. I have requested a full professional re-clean consistent with the original scope and independent managerial oversight. I am hopeful this will be resolved appropriately and will update this review based on the final outcome.

They were great. My project manager Tim Brinn kept me updated with every step. They were fast, efficient and did great with every step of the way. They were able to be left alone to work and made sure my house was secure. During each step it was explained what would happen and what to expect. I can’t say enough about them.

I would like to express my appreciation for the support provided by Max, project manager, during the completion of the work in my home. At the beginning of the project, I felt somewhat overwhelmed as the work was getting underway and there were several details to coordinate. The initial project manager assigned was not the best fit; however, once I communicated my concerns, the company responded promptly and reassigned a new project manager. Max, project manager, demonstrated a high level of professionalism, responsiveness, and attention to detail throughout the remainder of the project. He maintained clear communication, addressed questions promptly, and ensured that the work progressed smoothly and efficiently. His organization and oversight helped ensure that the project stayed on track and was completed in a timely manner without unnecessary delays. What stood out most was his courteous and respectful manner, as well as his commitment to seeing the project through to completion with care and accountability. His leadership brought confidence to the process and greatly improved the overall experience. Based on this positive experience, I would gladly recommend Max, project manager, and the company for future residential projects. Their willingness to address concerns, provide strong project oversight, and deliver quality work reflects a company that values professionalism and customer satisfaction.