Coastal Restoration & ConstructionFire Damage Restoration in Chesapeake, VA

We had a fantastic experience with Coastal. Specifically Thomas, he not only did his job but went above and beyond to make sure I was aware of their protocol and made sure I was comfortable with the remediation. His team on the second day was absolutely amazing and I have nothing negative to say about them. Jay was also super helpful and he was able to come out and consult on the mold that we found that same day. We are struggling with the rest of this experience finding mold in our new build, but Thomas, Jay and their crew were educated, kind, and professional, they were a true light in a time when we needed them most!

If I could give 10 stars I would. My family and I experienced a huge upheaval when we hired what we thought was a reputable HVAC company to do work on our home. Instead due to their negligence they set a fire in the walls of our home totalling a bathroom and making the house unlivable due to the damage to house wide electricity and hvac system. We had never been in that situation before and thought we'd be best to hire a well know name to do the mitigation and repairs. Oh how wrong we were. I cannot stress this enough that the big chains DO NOT CARE ABOUT YOU! The big chain caused more damage to our home in the "fixing" by completely demolishing what remained of our HVAC system. We felt so out of our depth but knew we couldn't move forward with them for the rebuild. When the rebuild time finally came we had quotes done by several companies. Most of whom walked through the home in 10 minutes and gave huge quotes. I know another review mentioned the policy to sign on with Coastal for their full quote and I was skeptical initially to, but when I heard how much work they put into their quotes and how thorough they are we made the leap and signed on with them. Their different approach was apparent immediately as they jumped into action assisting us in working with insurance and preparing us for next steps. Their team was kind and patient with our concerns after we had such awful experiences with other companies in the past As they began their work they discovered huge water and mold damaged that developed in the long wait for repairs with the previous chain company. Coastal found damage the other company never caught that would have left our house practically unrepairable! This damage was more extensive then we could have imagined. But Travis and his team stood by us by being patient with us, reassuring us and walking us through every step of the way. When family issues arose and we had to leave the area we were fearful about how we were leaving the house in their hands completely. It takes a lot of trust but Coastal is worth your trust!! We ended up listing our home just days after the work was completed as we needed to move out of state. Our home wasnt even on the market 24 hours before we had offers and we were under contract in just 3 days. It was more than we ever could have dreamed of and I know its all thanks to the hard work of the team at Coastal. I hardly ever write reviews and only when I feel a company has really stood out. I strongly recommend you trust Coastal with any home repair you need. Their team is kind, competent, honest and at the end of the day they care about how the outcome is going to impact you as the home owner. They gave excellent expert advice along the way and took off so much stress and anxiety we had from the other companies we tried.

We had flooding in our shop the other day and Coastal Restoration was the first one to show up the same day. They were able to remove the water, clean up and have 6 dehumidifiers running overnight! We informed Jason how crucial opening our business is the next day and his team was able to deliver and more. From the time I called to ask for help until they pick up all the machines, their staff has been very respectful and amazing customer service! From one small business to another, thank you! Will recommend them 100/10!